Overall satisfied, but after refueling, the gauge indicated full. However, the store did not accept it after a few kilometers of driving and requested additional fuel payment.

When I picked up the car, there weren't any available, so I waited about 40 minutes. I originally reserved a Volvo V40 hatchback but ended up with a huge Renault Koleos station wagon. In my view, the reserved models don't mean anything; you just get whatever car they have. Maybe it was a free upgrade in terms of cost, but this kind of upgrade made me really nervous while driving. I've always driven small cars at home, and driving such a big car abroad was truly exhausting!

The Hertz rental counter at Frankfurt Airport is very prominent, and the staff are enthusiastic. They held the Bus for us even though our flight was delayed. The procedures are simple.

Not bad

The service at the Frankfurt Airport branch in Germany was just average. When picking up the car, a hold was placed for a full tank of fuel. I booked a Benz C but received a Jaguar X20d diesel car instead. The car felt a bit small, especially the trunk, but the diesel engine did reduce travel costs. I was a bit late returning the car, having mistakenly entered the underground parking and returning it just over ten minutes late. I was charged an extra day because I picked up the car slightly early, despite confirming with the staff that I could wait until 9 AM to collect it. They agreed, but still charged according to the scheduled time. During the pickup, I noticed minor paint scratches and discussed them with the staff, so the actual pickup time was around 9:30 AM, but I didn't ask them to reprint the pickup contract. In the end, I had to negotiate with the manager at the branch, explaining the situation, and they ended up charging me a little under 15 Euros. Typical Germans, very rigid! While they weren't wrong and had a strong sense of contract, their service awareness was practically non-existent!