The car was too light, everything else was fine.

This company is not good. If you book a car through Zuzuche, buying full insurance at pickup will be one-third more expensive than booking directly with the car company. They don't allow you to use your own toll tag and instead make you use theirs, which comes with a high management fee.

I was asked to pay an additional fee for returning the car to a different location

The customer service staff were very friendly and explained everything in detail. However, East Coast Rentals is not a big company and doesn't allow direct pickups at the airport, requiring a shuttle, which is a bit inconvenient.

Pickup service and process was seamless. Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport. As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up. The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot. Otherwise everything was easy and seamless.

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