When booking, it was specified that we would travel to other countries, including Eastern Europe. Upon pickup, we were forced to buy additional insurance because the trip included Eastern Europe. This should have been clarified when placing the order. After over an hour of negotiation, we managed to reduce the extra insurance cost twice. In the end, we spent an additional 50 euros on insurance.

The Hertz rental counter at Frankfurt Airport is very prominent, and the staff are enthusiastic. They held the Bus for us even though our flight was delayed. The procedures are simple.

Excellent service! The car is almost brand new, with just over 10,000 kilometers on the odometer!

Very good! The staff were very enthusiastic and the car was great.

When we returned the car, we noticed the fuel tank wasn't full. The staff told us there was a gas station very close to the exit, and it was also very convenient to return the car under Terminal 2.