Very satisfied

Queues are inevitable sometimes

Located right inside the airport, very easy to find, and the service attitude was excellent

The credit card charge was not consistent with the invoice amount; it was over 120 AUD more than the pending payment amount shown when booking through the car rental app. This large discrepancy is quite frustrating. I hope the displayed amount at the time of booking is closer to the actual payment amount.

Counter staff was friendly. Took a bit of time to locate the car but it was in good working condition. We rented a Kia Carnival so there was enough space for 8 medium sized luggages at the boot.

Easy to use and reliable information provided. Was told that insurance sold via Easyrentcars.com is to be reimbursed after submission of claim. This should be clearly disclosed.