They didn't accompany us to inspect the car; they just briefly explained the route to pick up the car.

I requested a receipt from the Europcar staff when returning the car. They said they would email it to me within two hours, but I still hadn't received it after a day. I emailed them, but they didn't respond.

Good

It was disappointing that I was charged a one way fee when I rented the Swiss registered vehicle in Vienna, Austria and dropped it off at Zurich, Switzerland. You certainly did absolutely nothing for that fee and if there is a cost then maybe I should be paid for driving it to Switzerland for you - not the reverse.

OK

just needing to note that to drive in Austria, you will need your international licence. we got a brand new car! the experience was lovely