Picked up the car at Launceston Airport. On the third day, the car lost power on the way to Cradle Mountain. Since there was no cell signal in the mountains, we couldn't call for help. Fortunately, a passerby helped us call for assistance. We waited at the spot for over two hours, then got towed to Davenport where we got a free upgrade for the replacement car. It took four to five hours in total. The exaggerated part is they charged us extra after returning the car, and only acknowledged it after we queried the details through the bank.
The car was decent, with a mileage of 40,000 kilometers. However, the windshield had two cracks caused by stones that were not repaired, slightly affecting visibility while driving. The steering felt a bit loose, which wasn't ideal given the narrow roads and gravel paths typical in Tasmania. The staff at the rental office were quite diligent and patient. I purchased full insurance from the rental company, and there were no pre-authorizations or deposits. They charged 300 AUD for insurance, and I was able to drive away immediately.
The process was easy and no deposit was required, unlike the E company which charges 100 AUD. The service attitude was very good. I originally booked to return the car at Hobbiton Airport, but when I asked if I could change it to Launceston, they said yes without hesitation and didn't charge any extra fees. Excellent service.
We informed the staff about the collision when returning the car, but they were very impatient and kept questioning us about how the accident happened. We booked a Cruze but were given a very old model Nissan Pulsar instead. The car had no backup radar or alert system, making it very prone to accidents, especially in dark conditions. The experience was far worse compared to Hertz, and we won't choose this company again.
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