1. The car was not fueled when we picked it up. The gas station was somewhat far away, but we negotiated and got a different car. 2. We stayed near Southern Cross Station in Melbourne. Carrying luggage to the pickup point was quite challenging. It would be much more convenient if there was a pickup location inside the station.

overall a fast process to get the car

Would prefer not to have to drive car up to the 9th floor.

The girl of counter staff service not good, the car condition is poor. Car body very very dirty, no cleaning. very poor experience. No next time.

Like: Good comfortable car and reasonably priced to hire. Pick up and drop off locations were convenient and the process was easy. The shuttle to the airport was appreciated.
Dislike: Car wasn’t cleaned properly. We found random chips and mentos throughout the car.