Positive experience without any worries for further up-sell

Our flight was delayed and they closed at 5 PM. With the one-hour time difference between Sydney and Brisbane, no one contacted me. When we arrived, there was no counter at the airport. I had to call the rental company back home and switch to a different company immediately, otherwise, I would've had to come back the next day. I suggest not going for the cheaper, smaller rental companies; they don’t have airport locations and their phones are impossible to reach. In Australia and New Zealand, where people are scarce, one person ends up doing the job of three.

Not located at the airport and impossible to reach without a local car! Business hours are unreasonable, and there's an extra charge for returning the car.

80,000 km car, the condition is average. The store is outside the airport, and they send a shuttle bus to pick you up from the airport bus station. It's best to call them in advance.

The shuttle bus waiting time back to Airport was a bit long, counter waiting time was long as well as only two ladies in-charging the counter for all booking, pick up, return, phone call etc. stuffs

The customer service person explains well at the counter when we collect the car. And the car is in good condition.

It should be more clear on the terms and condition that customers should follow. When we collect the car, just realised that there was another 50dollar imposed because we drop off at a different point and the website didnt state it when we pre booking.