Confusing.

Great customer service, I would use them again

Very easy to use

The staff didn't give us the GPS we ordered. I thought it was built into the car. We were away from airport by the time we figured out we didn't have the hand held device. Good thing our phone had navigation. I called and asked for a credit. When I returned the car, I made sure I got my credit.

I don't know about price drop protector.

When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!

I reserved a “Toyota Corolla” or similar car, however when picking up I was told my car was a Renault Clio, which to me is a smaller car class, since I am tall I had to pay for an upgrade. I had booked this same car class with other providers at Dublin airport previously and did not have any issues, will likely avoid europcar in future.

Car was good, pickup process was smooth and fast at pick up desk, attendant in car park was efficient and friendly for both pickup and return. I like that they allow for normal "wear and tear". However better signage is needed when returning cars to the actual terminal as it's very easy to drive by the return parking lot entrance.