Positive and helpful service that got us on the road!
C.Buchanan
Australia
Reviewed: Thu, Dec 22, 2022
About Europcar:9.0/10
As a business customer, I would like to find a way of going straight to the car and not repeating all the application details which are very time-consuming. However Stephen, our customer service guy was excellent and made the process as painless as possible. And everything else was as it should be. Thank you.
About QEEQ:10.0/10
During the booking process, I accidentally booked a car at the wrong pick up time. I applied for a refund and rebooked the car. A few hours later, I received a call noting that I had made two bookings and confirming the refund. It was a great piece of customer service that put my mind at ease that the correct booking was in place. I would recommend QEEQ again on the basis of this attention to detail. Clearly there was a flag system in place and I appreciate the confidence that that gave me about my booking.
The counter staff were unhelpful and didn't assist with car pickup or provide vehicle information. The car itself and the interior were generally fine but were covered in minor scratches. When I reported this, they just told me to take photos for evidence without providing any vehicle information for comparison. For returns, they just told me to take photos and drop the key in a box, without checking the car or asking for the car number or whether it was returned on time. This gave me no sense of security and made me feel vulnerable to being scammed. It also seemed like the car wasn't cleaned properly, as if it was handed directly to the next customer after I returned it.
“No stress to move around with a big family with lots of luggages.”
About Europcar:9.0/10
The counter was located brisbane internatinal arraival floor with some other hireing car counters. sorrounded by comfy sofas, and some cafes.
About QEEQ:8.0/10
Probably I wasn't undertood the terms well.
Our arrival was a little bit earlier than we booked, also return late, total 2 hours were exceeded from my booking and been charged on my credit card one day extra.
Like: I rented cars from Europcar in both Melbourne and Brisbane, and their vehicles were in good condition. Dislike: For Europcar, they could consider providing a summary of information about the nearest petrol stations to Europcar car return locations. It would provide drivers an ease of mind when returning the vehicles in full petrol tank.
In addition, Europcar could consider pasting a decal on the windscreen that provide information on the type of petrol (RON91,95,98) to refill, as well as helpline contact number (24 hours) to call in case of emergency.
As for EasyRentCars, maybe you could consider having a points reward system so that customers will always use your system and services. It could be free upgrade of vehicle, extra days drive, waiver of baby seat fees etc. If possible, it would be great to tie up with other online platform such as Hotel.com or booking.com, so that if we book a vehicle through them or hotel through EasyRentCars, customers could enjoy better rates.
Just some feedbacks to stay ahead of competitions.
Pay for Car Rentals with Crypto
In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
This site uses cookies. By continuing to browse the site, you are agreeing to our use of cookies. You can disable cookies at any time within your browser settings.OKRead More
Positive and helpful service that got us on the road!
Relevant Reviews on Europcar BRISBANE AIRPORT
Gregary Mansfield
-
-
-
-
View more >Humphrey Marlowe
-
-
-
-
View more >YJ
-
-
-
-
View more >-
-
-
-
View more >Simon Neo
-
-
-
-
View more >Dislike: For Europcar, they could consider providing a summary of information about the nearest petrol stations to Europcar car return locations. It would provide drivers an ease of mind when returning the vehicles in full petrol tank. In addition, Europcar could consider pasting a decal on the windscreen that provide information on the type of petrol (RON91,95,98) to refill, as well as helpline contact number (24 hours) to call in case of emergency. As for EasyRentCars, maybe you could consider having a points reward system so that customers will always use your system and services. It could be free upgrade of vehicle, extra days drive, waiver of baby seat fees etc. If possible, it would be great to tie up with other online platform such as Hotel.com or booking.com, so that if we book a vehicle through them or hotel through EasyRentCars, customers could enjoy better rates. Just some feedbacks to stay ahead of competitions.