Smooth, stress-free.

We specifically chose a staff member who speaks Chinese, but the person who met us didn't speak Chinese. The website stated that the 200 deposit was to be paid by credit card, but the non-Chinese-speaking staff asked for cash instead. Thankfully, we had 200 MYR on us, which left us dumbfounded. For the pick-up, it was said there would be a sign, but among the sea of pick-up signs, there was no sign with the car rental company's name or our reservation name. We spent over half an hour just finding the person. Even after contacting customer service repeatedly, it was hard to describe what the person picking us up looked like. We finally found him with a very unrecognizable sign, and he didn't speak Chinese, wasting our time. For the return, we agreed on a specific time, and he showed up for the car inspection. When it was time to return the 200 deposit, he said he didn't have the cash with him and asked if we had a Malaysian account for a transfer. Eventually, we contacted the company office, got 150 MYR first, and had to arrange another meeting point for the remaining 50 MYR after check-in at the airport. This would have been problematic if we were in a rush for our flight. Really a terrible experience overall.

We initially agreed to pick up the car at Langkawi Airport, but after taking a ferry to Langkawi, the rental company helped me coordinate the time and arranged for me to pick up the car at Kuah Town. The service was excellent.

The car is new and in good conditions. Is just that the key’s battery was low. Hope that they can replace the battery. All in all everything was great

No problem during the booking..tried the magic drop price but the price hasn’t drop.

Car met my expectation. Value for money. Car front wheels were noisy, not sure the reason why but no issue with handling. Fuel consumption good.

Platform was easy to navigrate.

While picking up the car, it is easy to identify the staff on the counter, however, when dropping off the car, the staff was wearing a normal T-shirt. It was hard to know that person is representing Samavest.

Please restrict the number of words per question.