Great value, but with a pickup experience that justifies a low price

Too many customers and too few staff! Shuttle bus service is poor, driver's attitude is bad! Long queues! Wasted a lot of time!

They were nice but a little pushy about getting additional insurance coverage for "scratches" (even though I had bought complete coverage through AXA/ Easy Rent) but then our car (despite being in good overall condition) had scratches all over it. Made us a little paranoid and also made us wonder what they were doing with the $300 per scratch they claimed to collect if they weren't actually fixing the scratches?

Great modern car (even offered a choice) 7 seater as described, brand new Peugeot 5008. really friendly staff and professional set-up. The location is off-site and the bus was too small with many people waiting to go to the company so, we took a taxi and come back to collect our family - this was only a minor challenge. Overall great value for money, staff and vehicles - instructions and signage to the shuttle bus stop could be much better though - not enough directions/identification.

I wouldn't go ear them due to the excessive time and also the hard sell given for CDW to all of the customers. 1 lady was in tears.

On arrival we were made to take out additional insurance at the cost of 60 euros this was because he said the insurance certificate was not valid and the insurance we had was a lie. He would not let us take the car without paying the additional insurance - this was totally unacceptable and I would recommend you not use this supplier in the future.