Le service a été très lent et long. De plus, on nous a chargé deux jours au lieu de 1. La réservation était pour 9h00 am mais notre avion est arrivée tôt. On nous a donné l'auto vers 8:35 am mais on ne nous a pas dit de retourner pour avant 8h35. Nous avons retourné l'auto à 8:40am le lendemain. Et malgré tout, u e charge de 2 jours. Un vrai vol. De plus, nous sommes retournés au comptoir pour discuter de la situation et la personne ne voulait même pas nous parler et a manqué de respect. Aucun changement ni remboursement. Europcar, c'est fini et nous ne recommanderons jamais.
Car was very new and perfectly clean. Counter at pick-up had a computer glitch which caused a bit of delay, but nothing major to fuss about.
All in all a good experience.
About QEEQ:10.0/10
Very smooth and easy to make the booking online. Excellent price options as well.
I've actually got updated to a KIA CERATO at the pick up! Therefore the above review is for a KIA CERATO and rather than a Hinday Accent (witch I don't recommend)
About QEEQ:10.0/10
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Customer Service
very good
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