The operator at rental desk charge us for more than 100€ first without saying anything at all. Then we claim that there is no hidden cost which we should pay and then they start talking about insurance! Very tricky

J'ai dû régler 93 € d'assurance à mon arrivée et on me proposait même de régler 200€ pour une assurance plus complète. Ce n'était pas mentionné dans le contrat que j'ai signé. Un gps m'a également été facturé alors qu'il se trouvait dans le vehicule. De plus, j'ai rendu la voiture le jeudi matin 22 août et espère un remboursement des 24h non louées.

I am a frequent flier and always hire a car, however this is the first time I've used Firefly...I initially chose to use them because of cost; they were very competitively priced. The additional costs of the 'full to empty' which I experienced at the collection desk was (in my opinion) unclear and not in alignment to other car hire companies that I have used. At the point of collecting the vehicle I was offered to upgrade to 'full to full' to avoid the cost to refuel and service costs associated with refuelling which would have been about 70% of the initial hire cost!! Overall, once upgraded to full to full, (only 30 euros additional cost) the cost was still good value and the car was in good condition and more than met my needs. I would recommend, and use Firefly again, but maybe scrutinise the fuel policy to ensure that it is the best price and policy for my requirements. I just don't like having to question and negotiate at the car hire desk when I am under the impression that I have selected and completed an agreement.

Easy to use!

Very good car and good experience. Didn't be too picky on return which is great

The counter staff spoke perfect English which was a relief after landing in Madrid jet lagged as all get out. The vehicle was upgraded to a much larger size (for whatever internal reason) which was great, but a little tricky on some small streets, but all good. Only 1400km on the speedo so almost brand new as well.

Seamless booking process with heaps of information which I had printed and took with me