Very good value for money and good to get the same car that was ordered.

Had to call twice to receive my booking. All I had was a reference number when booking number was required.

Rear demist wasn't working and new rubbers needed on front windscreen. Other than that car was great and easy to drive.

the driver that picked us up from the airport and dropped us at the depot had to find some one to attend to us. The process was quick and professional and the employee answered all of our questions we had .checked over the car for defects, experience was pretty good.

The only issue I had was the phone number I had was went to the head office on the Gold Coast and not to Brisbane where I was picking the car up. I was given a mobile number for the Brisbane depot.

Car was old and in terrible condition. Our contract stated remote locking but the key was broken and with 3 kids this was not ideal. The car had a broken front bumper and other damages around the car. Customer service was really poor. One agent (the car washer) abused my wife and was very confrontational. Reported it to head office (as the car washer told us to) and Dean who we spoke to was very helpful. The car, whilst old, did run well and was the model we booked (just a pity about the locking system being broken and the agents not being bothered).

The process from start to finish was what I hoped it would be. No hitches or glitches. Totally satisfied. The clerk went above and beyond what you could expect. Set us up with a GPS without which we'd have been lost (and we've driven all over the world) and set up a toll account for us. Thanks!

We'll use the company again

Thanks for everything, it was great experience. Sarah is a great girl and good customer care.

Keep it up boys