Staff were helpful. It was not clear that car hire was not based at the airport and the directions for the bus were not accurate so we wandered around the airport searching for a while and then had a 20 min wait for a bus. Unsure if this is a QEEQ or Budget issue.

The car was in very good condition despite high mileage. It drove smoothly, indicating good maintenance. The front desk and return staff were very professional, dedicated, and had great attitudes. They patiently explained and introduced the services to me.

Extremely poor service. I rented an Audi A3, but they insisted I upgrade to a Mercedes for an extra fee. I refused, so they gave me a Citroën Élysée, which was very difficult to drive. When returning the car, they claimed the right door had a scratch and asked for photo proof that it wasn't me. Finally, after insisting on speaking to the store manager, they admitted their records were wrong – the scratch was on the left door. What a terrible rental company!

Budget accepted the booking and had my flight arrival time but when I arrived at the office it was closed leaving me stranded and having to book another car through Sixt who were extremely helpful and claimed it often happened with Budget. Other customers were also stranded in the same circumstances.

Like: Easy hire and helpful
Dislike: Fuel gauge didn’t register full