Staff were very slow on prossesing paper work and hand the car key over. Car was old, it broke down.
Albania
Reviewed: Fri, Feb 15, 2019
About SURPRICE RENT A CAR:3.7/10
Company had to come and give me another car as the car broke down. They still have me an old car again.
Company charged me for a police fine which I had not got. I got the car at 19:00 and the fine did not have time on it as to when it was given. The fine must of been given on the earlier on the day but there was no time on the fine so they said I got it. More to the fine, the fine was given to a destination which I did not travel to on my trip. I asked the company to look at the car gps to see where it had been but they didn’t and they just charged my credit card. I am still waiting for the dispute. I will never never rent from this company again. Unhelpful, unfriendly, thief’s, taking money out of customers for there fault.
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Customer Service
Staff were very slow on prossesing paper work and hand the car key over. Car was old, it broke down.