AVOID. Terrible experience. awful customer service. poor quality of cars.
Everythings hidden in the fine fine print.
Asked for £1,800 when arrived at check in. £30 extra money for boarder fees. and £95 upfront incase i didnt return full tank.
Didnt have a similar car i purchased. Had to give me a manual Car and i asked for automatic car. First car they offered had engine managment light on. Overall shocking experience.
First car was in poor condition externally. Within 5 mins a warning light came on and I had to return it. Replacement car also had a tyre warning light come on within 30 mins of driving.
Pick up from airport took over 30 mins
Drop off - I had to wait in the dark for someone to move 3 cars after they checked mine before being taken to the airport.
2 days after drop off of the car where no issues were raised I couldn’t use my credit card - 2100 euro still held against it. Emailed easirent - no reply
The pick up was horrendous. When I phoned I was told to go to area 16 (no problem) only to be told to wait 35 minutes for pick up & if I didn't like it is could get a taxi as pick up is a free complimentary service, then I was taken to hilton hotel 1st before drop off.Girl who dealt with my booking was excellent. When I dropped car back I was told to wait at tree outside, again 30/35 mins for pick up. After 30 mins I went back inside to complain. The staff member behind the counter was not interested when I said I was missing my flight. A senior member of staff told him to get any car and drop me back to airport. I was only in dublin for a day and lost too much time with your service so I cannot rebook with you based on this customer service.
“OK, good for the price paid, but lots of things could be improved.”
About Easirent:6.0/10
+ves:
Value was good compared to others.
Drop off was handled OK.
Fuel deposit was swiftly returned.
-ves:
The car (Hyundai i10) was smaller than expected having paid for a "Fiesta or similar".
Lots of unnecessary & unclear choices for insurance and fuel combinations.
Pick up location wasn't clean.
Collection from Airport took too long.
About QEEQ:10.0/10
Easy to use, good price
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