trip to Dubbo

Very satisfied

The service was really poor! In Canberra, I encountered a man and a woman when I rented a Mitsubishi SUV. When I picked up the car, I noticed the amount on the bill was different from what I booked online, about a few tens of dollars more. When I asked why, they said it was because taxes were not included in the online price. (I had just gotten off the plane and was a bit dizzy, so I believed them. Later, I found out it was because our flight arrived early, and we picked up the car an hour earlier. However, they calculated the return time based on the original schedule and didn't inform us, which resulted in charging us an extra day's rental fee.) Alright, speaking of the rental, the car they gave us was quite old with scratches on the body. They told me to go to the garage and have the staff there mark the scratches on the pickup form. However, when we went to get the car, we couldn't find the said staff, causing us to run back and forth between the office and the garage several times. After driving out, we immediately noticed an unusual engine noise and had to drive back to request a car change. They said the only car that could be returned in Sydney was this one, or we could take their smallest economy car for the same price. Weird, we were three people with six suitcases. Why would I rent a larger car if an economy one could fit everything? In the end, we reluctantly used the Mitsubishi SUV. That evening, I found out about the billing issue, called customer service to explain the extra day's charge, and they said no problem, the actual cost would be based on the return time. In Sydney, they had us park directly in the garage with no clock-out process or time verification. In a rush to catch our flight, I hurried to the arrival rental office and met an effeminate officer. I mentioned the extra day's charge, and he acknowledged it, took my car keys, and put them aside. When I asked him to hurry, he rolled his eyes and was extremely impatient (felt like racial discrimination towards Chinese). That made me quite angry. Initially, I wanted to ask about toll fees and what to do if I received a fine, but I didn't bother. I will never use this rental company again. P.S. The return point at Sydney Airport is incredibly hard to find. The address given was just 'Sydney Airport', with no detailed information. The road complexity around Sydney Airport is such that a wrong turn can lead to highways or bridges. It took us an hour to find the return sign and get the car back into the garage. Fellow travelers should do some homework before returning the car.

Pick up counter staff was great - friendly and helpful, she really make a difference.

I received too many emails and offers. I understand the purpose of them but they were too many.

All good

EUROPCAR staff courteous and speedy.