VOLTA-4u Car Rental

Very satisfied

Very satisfied

Overall, I am quite satisfied. After arriving at the store, I waited 20 minutes to handle the paperwork. I booked an automatic but was given a manual at first. After my complaint, they changed it to an automatic. The car showed a range of 471 kilometers when I picked it up, and it showed 461 when I returned it. They charged me 20 euros for the missing 10 kilometers of fuel, which I think is a bit excessive!

Very good.

Good service attitude

Good service attitude

Very satisfied, no upselling when picking up the car.

Very efficient. As soon as you exit from Gate 5 of the airport, turn right and the parking lot with the shuttle is on the right side. The white vehicle with the company name on it is easy to find.

Pretty good, the car was slightly old.

I had to wait in line for an hour to pick up the car. They gave me a brand new car. When I tried to inspect it, they rushed me to sign, saying there were no issues since it was new. It turned out to be a trap! When I returned the car, the staff immediately inspected the area under the front license plate. I was curious why they were so focused there. As soon as I got out of the car, they claimed there was damage under the front. They asked if I knew about it. I was certain that there had been no accidents during my rental period. As for the small dent under the license plate, who knows if it was already there when I picked up the car! They rushed me to sign the paperwork at pickup, and now I realize it was intentional. They took me to the service desk, where an older woman rudely told me I needed to pay over 400 euros for that small dent. Charging that much for such a tiny dent is definitely a scam, taking advantage of my full insurance. Always choose a big rental company in the future. These small companies might be cheaper initially, but they can cause limitless trouble down the line.

Very satisfied!

The service was pretty good, but it took an hour to process my card payment, not sure why.

The service efficiency is not very high. I arrived on time, but the reserved Golf was unavailable. It took almost 2 hours to transfer a car from another branch. The car was upgraded but was much larger. The branch said they couldn't provide any small automatic cars. Due to my tight schedule, I had to accept it.

Enthusiastic and attentive, knows how to connect with customers, professionally detailed process management, quick service, and good vehicle condition.

Very good

Generally okay but let down over the childs seat. Was offered two different types on collection but didn’t know which type to take as my daughter arrived late that night. Agent advised to take one type but he’d make sure that the other was available to change to that night if needed. On going to change it that night the agent at the desk had no knowledge of it and no alternative car seat. Being over an hour away from Heraklion it would have meant a return two hour trip to switch the next day. Very unimpressive.

Very satisfied!

Very satisfied

The service was okay, but the car was not.

Overall, the communication was smooth. They will try to sell insurance, but if you tell them you already have full coverage, they won't insist. If you don't understand something, you can use Google Translate. Greek drivers generally drive faster, but as long as you stay within the lanes, there shouldn't be any major issues. Remember to wait for the light when making a right turn! It is crucial to understand the right of way and always stop at stop signs. I still can't fully differentiate, so watch how others drive; being cautious is never wrong. This time we stayed near Athens, and the seaside scenery was great. I highly recommend renting a car. For refueling, the type of fuel required is indicated near the gas cap, and prices vary by station. You can check prices on Google Maps. If self-service is confusing, you can ask the gas station staff for help. For navigation, we used Google Maps throughout, which was very convenient for avoiding toll roads and highways (they charge for each section, which can get expensive).