Thrifty Car Rental with Van

Good car and service

The staff at the counter was very very good . Puneet Kaur was the staff on duty . Extremely courteous and well behaved.. Performed her duty beautifully

予想以上に良い車両 清潔感はふつう 使いやすい

Pick-up process was smooth and service was good. But as usual, there's always some confusion around insurance - it seems like the one I got from QEEQ.COM was insufficient and was asked to buy additional insurance so do take note of this. Perhaps, you don't need to buy it from QEEQ and just get it directly from the car rental company in the future.

All are good But the car insurance was not covered by credit card Budget was covered and no need to buy insurance

It was a breeze. Staff at Dallas were very good. Took about 10 mins. Once we had the key we were with the car in 2 mins. Car was good and drove well,

Servicio standard, nada mal, solo hacen su trabajo. Probable estaban cansados por el fin de semana largo

No lineups and friendly service

Staff were helpful, and quick

Got a free upgrade at the counter, based on car availability. Excellent from start to finish. Couldn't have been more perfect. I would absolutely rent again, and certainly will in the future. 10/10

Didn't like at all the experience with Thrifty (upselling, check in experience was very long, defective car).

They are okay. The price is relatively cheap.

Loved the customer service, I did a mistake in booking but they helped settle it on the day.

Chris is the only positive comment I can make

Nickel

J'ai loue la voiture en ville et ils etaient tellement en retard que jai finalement ete la recuperer a l'aeroport directement, heureusement que quelquun a pu me dposer

Voiture moyenne gamme et j’aurais préféré payer un peu plus cher finalement

Car was fine for our use

TERRIBLE

Still waiting on my receipt via email. Nothing sent.

Upgrade รถให้แต่ไม่แจ้งอะไร รถเก่าหน่อย เบาะคนขับเริ่มเบี้ยวทำให้นั่งไม่สบาย

Nil navigation system working

無償アップグレードを提案してもらったが、サイズが大きすぎてお断りした。車の交換も快く対応してもらえた。

Really tried to sell the insurance.

Friendly customer service who took great concern about the distance that the vehicle would be travelling given the weather conditions and upgraded to an all wheel drive vehicle. Thankyou Thrifty!

Ju see t a little longer at the counter than expected

The queue was quite long and the communication was quite vague, was not informed about a deposit until at the check in desk

One day business in Abudabai

The staff member who gave me the vehicle was relatively unbothered about customer service and just went through the motions. Often mumbling through terms and conditions and in particular any additional damage waivers, despite me taking out a full policy through QEEQ so the thrifty policy was not needed.

We were upgraded and it was a hybrid so great on gas.

Qeeqさんで予約した車のクラス以下の車を配車されてしまった。また借りる際、カウンターのスタッフさんからは車種のアップグレードを有料でオファーもあり、カウンターのスタッフさんの認識不足なのか、分かりませんが、代理店さんで予約した商品とは異なるグレードをレンタルしたことは残念でした。

good

Very disappointed that Tesla not available! The excuse Hertz gave is arbitrarily wrong. Should take Tesla off the orders if they have sold them all. Highly recommend the polestar, if a Tesla is not available. Prefer a Tesla

I arrived at Thrifty around 9pm on Friday and didn't receive my vehicle until after 2 am Saturday morning. I had booked a pickup due to all the large luggage we would be returning with but received a Ford Explorer instead. I will have to return to California to pickup more luggage we had to leave behind as a result of not getting the pickup we had booked. The staff did not provide any details on why it took so long other than to tell us they were operating with a skeleton crew. On a busy Friday night??!! Further when we called to ask if we could swap out the Ford Explorer we were told there was one in Santa Barbara, 60 miles from our location but as it turned out, that Thrifty location no longer existed.

Van was disappointing, vibration, brakes, inside was tidy but outside was rough.

Car was poor in cleanliness and rough on the outside. This car needed a panel beater to fix the outside appearance.

Need to open self service or more people on desk waiting time very long

The car was not ready when we arrived and we had to wait about half an hour, this is not good with a timed booking pick up.

I have Thrifty (Hertz) to be very easy to work with and provide reliable vehicles. The return process at the Atlanta airport is super easy. I will be renting again from the company when I return to Atlanta in the future.

The counter staff tried to up sell the third party liability insurance to us at the desk, without mentioning Washington state's minimum liability insurance requirements. Felt pressured in the spot.

I was double billed (prepaid with QEEQ but billed again incorrectly by thrifty). Will now have to go through a process to have that charge reversed, which will take time I would Prefer not to spend doing on my vacation.

Everything was simple.

Had to use Hertz as Thrifty was shut. Got offered. Mini van at first which we refused. Then got given a Nissan Rigue.

The car not the model ordered and disappointed that the vehicle only has a 330km charge. also disappointed that I was charged road charges and addition cost to recharge the car on return. How one is supposed to re charge prior to drop surprises me.

Pick up was horrible with a 1.5 hour wait. Drop off was just the opposite with nearly no wait, including the convenient shuttle bus.

Very good budget car hire

Good cars

Need to be more clear on the GPS device. It’s offered in the original quote so we expected to at least have an option to get one. At pick up no option was given to use a portable GPS device. Our only option was via an app on our Mobile phone device. When travelling we don’t always want to use our data roaming on our phones so a portable device is useful. Nowhere in the quote that it said it was not available. Was an issue at the start when no options given

Counter staff was not helpful at all, very aggressive and did not answer any of my questions. She was very un polite and charged me over the price for the agreed price without any clarification and when I asked first she ignored and then the 2nd time she answered me very aggressively and she said how would I know in a very aggressive way. Also for the security deposit, she charged me way above the amount that was specified. Conclusion : this is my first and last time to deal with Thrifty because of this person.

Great customer service on collection and drop off.