Routes is a reputed car rental brand attracting a wide range of clientele who look for a car rental with high-quality vehicles and a rewarding rental experience. Search on QEEQ for a Routes rental, simplifying the process while maintaining the standards Routes is known for. With a large fleet of vehicles under their care, you can expect to find a wide variety of vehicles of different classes from Routes, all ready to meet your rental needs. Packages and prices are clearly listed out for your easy comparison to fit whatever budget you may have.With our platform we provide you with the ability to easily compare and select the perfect vehicle and deal you are looking for as we know car rentals do get confusing at times. Together with such a trusted partner Routes, QEEQ promises to provide you lowest rental rates and superior rental experience with the best price guarantee policy and 24/7 online customer service.
/10
Vehicle condition
3.8Vehicle cleanliness
4.0Spaciousness
4.0Counter staff
3.2Pick-up location
3.5Drop-off location
3.6Pick-up time
Drop-off time
10
Excellent
Good
Penzance
Reviewed: July 24, 2024
9
Excellent
The car was awful
Poole
Reviewed: July 18, 2024
10
Excellent
The car was rented from Europcar, and the service was quite good!
Oxford
Reviewed: July 7, 2024
10
Excellent
Very good
London
Reviewed: July 4, 2024
2
Poor
I warn everyone, do not use Routes Car Rental. They are blatantly dishonest! It's a small rental company located outside the airport. When I went to handle my rental, there were hardly any customers, but the efficiency was surprisingly low. It took 2.5 hours in total, definitely not worth it. Not only is their service irregular and improper, but the few staff members I saw at the store appeared to be all South Asian and were dishonest, lying straight to my face. I had already purchased full insurance through the rental website, with the policy in both Chinese and English, but the staff claimed they couldn't understand and forced me to buy their insurance for over $20 per day. Even after speaking with the customer service rep from the rental website, they still insisted on selling me their insurance.
Toronto
Reviewed: June 5, 2024
2
Poor
Reminding all friends, do not use Routes Car Rental! They are blatantly dishonest! It's a small rental company outside the airport. When I went, there weren't many customers, but the efficiency was still low. It took a total of 2.5 hours and it wasn't worth it. Not only is their service unregulated and unruly, but the staff I saw at the store all seemed to be South Asian and were dishonest, lying blatantly: I had already bought super comprehensive insurance on Zuzuche, and the policy was in both Chinese and English, but the staff said they couldn’t understand and insisted on selling me their insurance for an extra $20 per day. Even after I called the customer service of Zuzuche, they continued to push their insurance.
Toronto
Reviewed: June 5, 2024
2
Poor
The store required us to purchase new insurance and didn't recognize the insurance already bought on the Zuzuche platform. After over an hour of communication, we finally contacted Zuzuche customer service back in China, but they still didn't acknowledge it. We had to pay for the insurance ourselves to get the car, and then seek reimbursement from Zuzuche upon return.
Toronto
Reviewed: June 3, 2024
10
Excellent
The car rental company provided excellent service. Despite the language barrier, they patiently explained everything and used translation software to ensure clear communication. The vehicle matched the reservation and was in great condition.
Cambridge
Reviewed: June 1, 2024
10
Excellent
It took a long time to pick up the car, but the return process was very quick.
Vancouver
Reviewed: May 25, 2024
3.3
Bad experience. Horrible car, smelled like cigarettes and very small
Routes did not give us the car we rented, they downgraded us saying the insurance we got doesn't cover the car that we ordered which was a lie. Additionaly, they did not allow for a G2 driver's license holder to drive which is also a scam. We should have been notified in advance about this limitation.
Toronto
Reviewed: April 22, 2024
10
Excellent
Great
Cancun
Reviewed: March 10, 2024
2
Downtown Toronto
After calling at the airport, we waited an hour for the shuttle to arrive.
Toronto
Reviewed: March 9, 2024
8.7
Great price!
Misty was very friendly and helpful
Denver
Reviewed: March 6, 2024
10
Good.
I didn't like having to pay for insurance up charges, because I didn't have proof of insurance on my person! That wasn't fair at all!!!!!!
Atlanta
Reviewed: March 6, 2024
7
BAD
Had to wait forever to get the car. The staff who helped me was junior and quite rude. Would not accept the third party insurance that I have as a benefit in my credit card and asked me to sign a waiver PLUS put a $2,500 deposit down, which I did as I really needed the car to go somewhere. Will never use Routes again!!
Miami
Reviewed: February 28, 2024
10
Excellent
GOOD
Toronto
Reviewed: January 21, 2024
10
Excellent
AS EXPECTED, A BIT LACK MANPOWER, BUT EFFICIENT AND GOOD PRICE
Vancouver
Reviewed: January 21, 2024
10
Excellent
NICE CAR, GOT UPGRADED
Vancouver
Reviewed: January 21, 2024
8.7
Very good
The rentals for Routes are provided by Allied. After arriving at the San Juan airport you need to call them to send the shuttle for you, it was very quick process. At the rental location it was very busy, many people waiting for cars, it was moving slow. We were informed that our rental was not returned yet by previous renters (we needed 7 seater) and they don't have another car for us so we need to wait for it to be returned. After inquiring again we were told that maybe renters will decide to keep the car longer (?). and we might not get the car at all !!!! After more complaining they suddenly realized they have a car for us on the lot so eventually we got it. All the process took almost 3 hours . During the return it was even more crowded, they tell you just to leave the car and go, (by the way on their front door specifically says NOT to leave without receipt and closing your contract) They just didn't have enough people working there, they were overwhelmed by the situation. WE were renting right after Christmas so very busy season but still they should be prepared and organized better.
San Juan
Reviewed: January 16, 2024
2
Poor
It was quite a horrible experience. I prepaid in full, but when I picked up the car, they told me that all the available cars in my selected category were electric. They mentioned that I would need to download an app to operate these cars, implying it would be very troublesome. I asked them to switch me to a gasoline car, and they only told me it would cost $140. The key point is, they didn't inform me it would be an additional charge. I didn't realize I was being misled until I saw the bill. Then, I had to ask the staff to cancel the vehicle upgrade. Moreover, I clearly told the staff that I had my own insurance and did not need to buy the rental company's insurance. However, they kept pushing it on me. After I explicitly refused, a $130 insurance fee inexplicably appeared on my rental agreement! I had to go back to the counter again to cancel it. Originally, the rental cost was supposed to be around $1000, but with these two hidden charges, I ended up spending an additional 2000 RMB. It's a total rip-off. If a customer isn’t fluent in English, they could easily be scammed.
Orlando
Reviewed: December 23, 2023
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