RentSmart24 Car Rental

Very easy and comfortable.

The counter staff was super personable and helpful and the car was surprisingly new and in great condition!

AVOID! my family and I arrived 1 hour earlier, and we informed RentSmart24 before. When we arrived to the shuttle pick up location, every time the shuttle driver told us to wait for the next shuttle. We called RentSmart24 few times, and they said that a shuttle will pick us in a few minutes. That whole thing took more than 1 hour! When we arrived it was late, after our expected car pick up time, there was one family before us, and since there is only one person in the reception, we were waiting another 30 minutes. Finally, getting the car! But wait, we booked 2 seats for 2 years old children so they took us to a kind of garage with 8 seats that none of them is good for this age, either 6 years+ or 1 year-. It was almost 12 am, we had to choose 2 seats and risking our kids! Thinking we were finished this whole nightmare, the reception guy don’t know how to install the seats, we need to do it by ourselves! Awful experience, the worst I’ve ever had with a car renting

Instead of a Toyota Aygo X, a Fiat Panda was provided for rent, which is a completely different car. The Fiat Panda (hybrid) had low mileage but the whole body (especially the roof) was damaged. The windscreen washer tank was empty. I asked at the counter for a change of car and was ready to pay extra, but it was ultimately refused. The reason given was that there were no other cars available for hire. An employee of the rental company told me in a harsh manner that the only alternative for me was to cancel the rental and contact Customer Support. I was forced to accept a Fiat Panda, whose only advantage was its relatively low fuel consumption.

Easy process!

Con la compañia todo correcto.

Looks like the guy at the reception was a temp and he did not know exactly how to do the job. It took long time and process was very tiring at the pickup. Handing over was very easy though.

The company does not accept visa debit cards which made collection difficult.

Un está bloqueado el Depósito en mi tarjeta de crédito luego de 3 dias

Very satisfied. No hidden charges, no hard selling of insurance, and the staff were very friendly. Vehicle inspection was quick and the credit card pre-authorization was refunded promptly, just one day after returning the car.

Very satisfied

Overall okay, drop-off experience was good, but pickup experience was quite poor.

Average

Very good

No recommended insurance, good service attitude! Only a deposit of 650 euros was charged. Few staff members, a bit busy, and there is a wait.

Very difficult to find RentSmart24 address, service phone number no answer after 18:00. NO Instruction about were we can find a shuttle bus in Malpensa airport. Nobody’s of different rental companies in airport knows were we can find RentSmart24.

Misleading, they claim to have third-party liability insurance, but it's a lie. They don't take responsibility when problems arise. The car already had significant scratches when I rented it, and when I returned it, they combined previous damage with new minor scrapes and charged me for all of it.

The car rental process was smooth, and there were no unexpected charges at drop-off as some reviews had warned. I will use this company again when I come to Milan MXP Airport next time.

awesome service very professional and the whole process was very smooth international license was required thiugh

Easy pick-up. I called the number provided for the Airport to pick up and 5 min later the shuttle showed up. Easy check-in at the RentSmart24 counter and very friendly staff. Great car.