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+1-8007618913
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+1-2897685366
From United Kingdom
+44-2035140670
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+81 3-4578-4029
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+54-2657459025
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+56-226665927
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+57-6017940262
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+60-392125422
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+52-7449800692
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+64-99508740
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+51-17009061
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+41-445514539
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+66-25088458
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+65-31585008
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+61-1800-507-258
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+90-850-390-7486
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+39-800729010
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+33-970019487
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00308 491 0209
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Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
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OK Mobility, Bilbao Airport Car Rental

OK Mobility 1000+ ratings, 8 reviews

Bilbao, Basque Country, Spain

6.7 / 10 Average

OK Mobility - Bilbao Airport Information, Car Rental Instructions & Policies

Address

Zarandoa Kalea 5, Derio, 48160, Spain

Telephone

+34971126880

Pick-up Instructions

The OK Mobility - Bilbao Airport car rental location is located out of the airport

From the baggage collection point, take the lift to the third floor (Departures) and exit the terminal.This is where you will find the free minibus with the OK Mobility logo, which will take you to our offices.

Drop-off Instructions

Please check with the branch staff during your pick-up about the return location and time.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -22:00
08:00 -22:00
08:00 -22:00
08:00 -22:00
08:00 -22:00
08:00 -22:00
08:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

A print-out voucher is more accepted in this store.

Age requirements

18 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Full driver's license issued in Spain

EU Driving Licence

Spanish digital version of the driving license is acceptable. The driving's license must be shown from the official DGT App.

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Germany, Andorra, Austria, Belgium, France, Gibraltar, Greece, Liechtenstein, Luxembourg, Monaco, Netherlands, Poland, Portugal, Czech Republic, Switzerland
In the case of crossing into permitted territories, we recommend purchasing the International Supplement (INT). This supplement extends the rental terms and conditions to adjacent countries, provided they are one of the countries listed above, and under the coverage and liability conditions agreed upon in the current excess (as long as the vehicle is used in accordance with these General Terms and Conditions and the traffic regulations of the country of use are adhered to). If this supplement is not purchased and an accident occurs, the Lessee will be fully responsible for any damage to the vehicle, repatriation costs, and/or the total vehicle cost, as well as compensation for any damages caused. The vehicle may not be boarded or transported by any means of transportation without the prior written authorisation of the Lessor. For price and details of INT, please consult the staff at the counter.

Must-not:

Taking rental cars to following countries is not allowed:
Bulgaria, Romania, Albania, United Kingdom

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 0 for other car models.

EUR 900 for Peugeot 108,

EUR 900 for Fiat 500,

EUR 1050 for Seat Ibiza,

EUR 1050 for Dacia Sandero Stepway,

EUR 1200 for Peugeot 308,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Seat Leon St,

EUR 1200 for Renault Captur,

EUR 1200 for Seat Leon,

EUR 1200 for Opel Crossland X,

EUR 1200 for Seat Ateca,

EUR 1800 for Mg Hs,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1500 for Citroen Grand C4 Piccasso,

EUR 1500 for Peugeot Rifter Long,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renault Espace,

EUR 1800 for Peugeot Traveller Long,

EUR 1800 for Renault Trafic,

EUR 900 for Peugeot 108,Peugeot 108,Fiat 500,Fiat 500,

EUR 1100 for Audi A1 Sportback,Dacia Sandero Stepway,Audi A1 Sportback,Seat Ibiza,

EUR 1200 for Peugeot Rifter,Peugeot Rifter,Audi A3 Sportback,Seat Leon,Peugeot 308,Renault Talisman Or Similar,Skoda Octavia,Toyota Corolla,Seat Ateca,Peugeot 308,Opel Crossland X,Audi Q2,Renault Captur,Fiat 500c,Volkswagen Passat,Peugeot 308,Seat Leon St,

EUR 1800 for Renault Espace,Renault Espace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citroen Grand C4 Piccasso,Audi A3,Land Rover Evoque,Mg Hs,Opel Cabrio,Opel Cabrio,Opel Cabrio,Chevrolet Van Express 15p,Renault Trafic,Renault Trafic,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

EUR 2000 for Bmw X1,Mercedes Benz Clase C,Bmw X3,Nissan X- Trail,Jeep Wrangler,

EUR 4000 for Mercedes Clase S,Jeep Wrangler,

EUR 2000 for Bmw X1,Mercedes Benz Clase C,Bmw X3,

EUR 1800 for Renault Espace,Renault Espace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citroen Grand C4 Piccasso,Mg Hs,Peugeot 3008 Phev,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller Long,

EUR 1200 for Peugeot Rifter,Peugeot Rifter,Audi A3 Sportback,Seat Leon,Peugeot 308,Renault Talisman Or Similar,Skoda Octavia,Seat Ateca,Peugeot 308,Opel Crossland X,Audi Q2,Renault Captur,Fiat 500c,Volkswagen Passat,Peugeot 308,Seat Leon St,

EUR 1800 for Renault Espace,Renault Espace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citroen Grand C4 Piccasso,Audi A3,Land Rover Evoque,Mg Hs,Peugeot 3008 Phev,Opel Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Renault Trafic,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

Theft Insurance Excess differs by car model:

EUR 0 for other car models.

EUR 900 for Peugeot 108,

EUR 900 for Fiat 500,

EUR 1050 for Seat Ibiza,

EUR 1050 for Dacia Sandero Stepway,

EUR 1200 for Peugeot 308,

EUR 1200 for Peugeot Rifter,

EUR 1200 for Seat Leon St,

EUR 1200 for Renault Captur,

EUR 1200 for Seat Leon,

EUR 1200 for Opel Crossland X,

EUR 1200 for Seat Ateca,

EUR 1800 for Mg Hs,

EUR 1200 for Fiat 500c,

EUR 1800 for Opel Cabrio,

EUR 1500 for Citroen Grand C4 Piccasso,

EUR 1500 for Peugeot Rifter Long,

EUR 1500 for Peugeot 5008,

EUR 1500 for Renault Espace,

EUR 1800 for Peugeot Traveller Long,

EUR 1800 for Renault Trafic,

EUR 900 for Peugeot 108,Peugeot 108,Fiat 500,Fiat 500,

EUR 1100 for Audi A1 Sportback,Dacia Sandero Stepway,Audi A1 Sportback,Seat Ibiza,

EUR 1200 for Peugeot Rifter,Peugeot Rifter,Audi A3 Sportback,Seat Leon,Peugeot 308,Renault Talisman Or Similar,Skoda Octavia,Toyota Corolla,Seat Ateca,Peugeot 308,Opel Crossland X,Audi Q2,Renault Captur,Fiat 500c,Volkswagen Passat,Peugeot 308,Seat Leon St,

EUR 1800 for Renault Espace,Renault Espace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citroen Grand C4 Piccasso,Audi A3,Land Rover Evoque,Mg Hs,Opel Cabrio,Opel Cabrio,Opel Cabrio,Chevrolet Van Express 15p,Renault Trafic,Renault Trafic,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

EUR 2000 for Bmw X1,Mercedes Benz Clase C,Bmw X3,Nissan X- Trail,Jeep Wrangler,

EUR 4000 for Mercedes Clase S,Jeep Wrangler,

EUR 2000 for Bmw X1,Mercedes Benz Clase C,Bmw X3,

EUR 1800 for Renault Espace,Renault Espace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citroen Grand C4 Piccasso,Mg Hs,Peugeot 3008 Phev,Opel Cabrio,Opel Cabrio,Renault Trafic,Peugeot Traveller Long,

EUR 1200 for Peugeot Rifter,Peugeot Rifter,Audi A3 Sportback,Seat Leon,Peugeot 308,Renault Talisman Or Similar,Skoda Octavia,Seat Ateca,Peugeot 308,Opel Crossland X,Audi Q2,Renault Captur,Fiat 500c,Volkswagen Passat,Peugeot 308,Seat Leon St,

EUR 1800 for Renault Espace,Renault Espace,Peugeot 5008,Peugeot 5008,Peugeot Rifter Long,Citroen Grand C4 Piccasso,Audi A3,Land Rover Evoque,Mg Hs,Peugeot 3008 Phev,Opel Cabrio,Opel Cabrio,Opel Cabrio,Renault Trafic,Renault Trafic,Peugeot Traveller Long,Mercedes Benz Clase C Estate,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Bilbao Airport

Railway Stations

2.9 mi from Train Station Bilbao

Other Landmarks

2 mi from Funicular Artxanda (Estación Superior)

2.4 mi from Funicular De Artxanda

3.8 mi from Viaducto De Miraflores

FIND ME A CHEAP RENTAL
Map view of OK Mobility Store Location
coordinates: 43.301097 -2.910608

Pay for Car Rentals with Crypto

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Guest Reviews

Total points: 6.7 / 10 Average

  • Vehicle condition: 9.0
  • Vehicle cleanliness: 9.2
  • Spaciousness: 9.0
  • Counter staff: 3.7
  • Pick-up location: 3.2
  • Drop-off location: 6.0
  • Pick-up time: over 60 mins
  • Drop-off time: 10-30 mins
  • N.Guimond

    Bilbao

    6.3 /10 Average

    Reviewed: Monday, December 30, 2024

    It just feels like a very dishonest company. There is basically no way to really know how much the rental will cost beforehand. Even when one book from full to empty, we have to fill up to avoid fees. I am not even mentioning the insurance scam here. No use for prebooking insurance. You will have to take the Ok rent a car insurance if you don't want your experience to be horrible. Will never do business with them again. On the day of return, no one was there. We had to call some non obvious number to have service and assure us that someone will come take care of us and bring us to the airport. In addition, it was not clear at all at the time of booking that the company was not directly at the airport but somewhere else.
    Read More >
  • Anonymous

    Bilbao

    5.7 /10 Average

    Reviewed: Monday, December 30, 2024

    No communication given that they are located off site and you need to get a shuttle bus to their offices.
    Read More >
  • A.Lopez casado

    Bilbao

    9.3 /10 Excellent

    Reviewed: Monday, December 30, 2024

    Horrible service in Bilbao!! When we got there we took 2 hours and 30 minutes to pick up hour car. Nothing wrong about the staff working there, one guy picking up, dropping and checking all the cars, and one woman doing all the contracts, we were surprise that they could even manage everything. It was really annoying to wait that long but it wasn’t the employees’s fault at all, it’s impossible to run a place just we that staff, they couldn’t do more and obviously they were so stress. This complain it’s more about the company and how necessary it’s to hire more people, not fair for the customers and not fair at all for the staff.
    Read More >
  • M.Hancox

    Bilbao

    8.3 /10 Very good

    Reviewed: Monday, December 30, 2024

    When in Spain there was a lot of confusion and a lot of extra costs for the car that we did not expect after stating clearly what we were after. Also staff had attitude.
    Read More >
  • Anonymous

    Bilbao

    6 /10 Average

    Reviewed: Monday, December 30, 2024

    Lots of hidden fees (gas, early drop off, large deposit, etc) terrible customer service on day of pick up. The service rep made us so angry we wanted to cancel but then were informed we couldn't without talking to the third party booking service. Not in Bilbao airport and very difficult to locate for return. Only positive thing I can say is the car was in good condition. Still waiting for deposit, though it's only been a few days. Wish I would have read more reviews prior to reserving. Won't book with them again.
    Read More >
  • H.Derache

    Bilbao

    6 /10 Average

    Reviewed: Monday, December 30, 2024

    - The car was nice - Under staffed office at pick up - No indications at the airport where to go for the shuttle transfer service / it appeared to be at departures level, which was not indicated in documents or in the airport - if you don't take the extra insurance they offer ... they give you a car with a hidden problem, that they charge you at drop-off (we argued about it, but it didn't help - we sent a reclamation by e-mail, nog reaction up to date) - the amount they reserve on your credit card is double comparared to the indication at online reservation
    Read More >
  • Anonymous

    Bilbao

    5 /10 Average

    Reviewed: Monday, December 30, 2024

    There were no signs anywhere in the airport to show the pickup location. Once we talked to about 3 different people, they led us in the general direction. The shuttle arrived after about 45 mins. There was only one person at check in (who was also the shuttle driver) so that took another hour before we actually had the car. Ok car rental had given us the wrong address for returning the car so we spent over an hour driving around to find it and made it to the airport about 35 minutes before departure. Extremely stressful in every way and will never book with OK car rental again.
    Read More >
  • Anonymous

    Bilbao

    7 /10 Good

    Reviewed: Monday, December 30, 2024

    Car was fine but the customer service was VERY slow, impersonal and very disorganized at pick up. there was zero customer service and they ended up charging me more then what I signed up for on easyrentcars. awful experience.
    Read More >
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Pick-up at

10:00 AM

Drop off at

10:00 AM
  • Midnight
  • 12:30AM
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  • 12:30AM
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From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8376876364
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Service Code#8376876364

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