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From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4944746356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4944746356
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ACE Rental Cars, Gold Coast Car Rental

ACE Rental Cars 3000+ ratings, 25 reviews

Gold Coast, Queensland, Australia

8.7 / 10 Very good

ACE Rental Cars - Gold Coast Information, Car Rental Instructions & Policies

Address

3 Queensbury Avenue Currumbin Waters, Queensland, 4223

Telephone

1800 62 04 08 / +61 07 5534 4667

Pick-up Instructions

The ACE Rental Cars - Gold Coast car rental location is located out of the airport

You can arrive of ACE Rental Cars - Gold Coast car rental by free shuttle bus.

There is a free shuttle service to ferry you to and from the Ace Rental Cars location, this runs from 8am until 4.30pm. Please dial either 1800 620 408 or 07 5598 2247 once you’re ready to be collected. The shuttle is a Yellow Van with ACE RENTAL CARS printed on the sides. Domestic Arrivals instructions..... Once you have collected your luggage and ready to be picked up, please make your way to towards International Arrivals and Coach Collections at the other end of the terminal. Once there make your way outside and follow the footpath around to the left to bays 13/ 14 where the Ace shuttle bus will collect you. International Arrivals instructions..... Once you have cleared customs and entered the terminal, turn to your left and make your way outside and follow the footpath around to the left to bays 13/ 14 where the Ace shuttle bus will collect you. The final shuttle departs the location 30 minutes before closing daily

Drop-off Instructions

Remember to re-fuel to agreed level when returning your rental car to our Gold Coast airport branch. Shuttle service to Gold Coast airport domestic and Gold Coast airport international terminals from 8 a.m. to 4:30 p.m. For all customers who have DEPARTING FLIGHTS please allow an additional 30 minutes prior to flight check-in time for rental car return & transfer to Gold Coast airport terminals.If returning your vehicle outside of business hours simply park the vehicle at our gold coast branch and place the keys in the drop box. You will need to arrange a taxi at your own cost to take you to the Gold Coast Airport terminals. Alternatively,After-hours arrangements can be made, the customer must contact the location 48hours before pickup, the customer will need to make their own way (at customer cost) to/from the location. No surcharge applies.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
08:00 -16:00
07:30 -17:30
07:30 -17:30
07:30 -17:30
07:30 -17:30
07:30 -17:30
07:30 -17:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 100 years old

Young Driver Fee applies at 18 - 21 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 10/day
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
AUD 4.99/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 6/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
AUD 6/day

Cross Border

To be updated

Cross Islands

Free of Charge:

Taking rental cars to following islands is allowed and free of charge:
Phillip Island, North Stradbroke Island

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Tasmania, Fraser Island, Bruny Island, Gove Peninsula, Groote Eylandt, Magnetic Island, Tiwi Island, Rottnest Island
Island is not allowed to use ferries, customers can only travel to the island by overland Bridges.

Must-not:

Taking rental cars to following islands is not allowed:
Lady Elliot Island, Kangaroo Island, Mornington Island
The vehicle is allowed to travel to Kangaroo Island however customer is liable for loss or damage up to the full value of the vehicle and related losses and fees including 3rd party damage

Excess

Collision Damage Waiver Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Volkswagen Golf Gti,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc--4wd,

Theft Insurance Excess differs by car model:

AUD 1500 for other car models.

AUD 7900 for Volkswagen Golf Gti,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc--4wd,

Third Party Liability Insurance Excess differs by car model:

AUD 5900 for other car models.

AUD 7900 for Volkswagen Golf Gti,

AUD 7900 for Ford Mustang Gt,

AUD 7900 for Audi Sq5 Inc--4wd,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.5 mi from Coolangatta Airport

Railway Stations

8 mi from Robina Train Station

18.6 mi from Helensvale Train Station

FIND ME A CHEAP RENTAL
Map view of ACE Rental Cars Store Location
coordinates: -28.150319 153.472654

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 8.7 / 10 Very good

  • Vehicle condition: 6.6
  • Vehicle cleanliness: 6.5
  • Spaciousness: 6.4
  • Counter staff: 6.7
  • Pick-up location: 6.1
  • Drop-off location: 6.6
  • Pick-up time: 0-10 mins
  • Drop-off time: 0-10 mins
  • Blessing

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Like: The stuff made the process easy
    Read More >
  • C.Stone

    Gold Coast

    9.7 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Great pick up and drop off, the shuttle was super helpful
    Read More >
  • E.Moten

    Gold Coast

    5.3 /10 Average

    Reviewed: Sunday, December 22, 2024

    I felt that the lady at the desk was a bit abrupt and not overly helpful when sorting our booking as well as trying to scare us into booking further insurance despite explaining we already had our own insurance
    Read More >
  • r.Keenan

    Gold Coast

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    the lady at the pick up point was a bit frosty and tried to sell extra insurance when l thought l had bought the top one.said we were upgraded but did not want an 8 seater kia carnival just for 2 people. the drop off was very good.
    Read More >
  • Pau Correa

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Everything went great, I actually extended the rental. Thank you so much
    Read More >
  • D.Liddle

    Gold Coast

    8.7 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The car was not new. I would have liked to know that. It had 115000 km on the clock
    Read More >
  • Russell

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very good experience. Helpful and friendly staff, particularly shuttle bus driver. The car exceeded my expectations. Will definitely use again.
    Read More >
  • Pau Correa

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Love them, always a good service :)
    Read More >
  • Anna

    Gold Coast

    9.3 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Excellent Staff, Very Friendly, Efficient and upgraded me, which was a bonus and very grateful.
    Read More >
  • C.Hill

    Gold Coast

    9.7 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The car was Fantastic very comfortable for the travel back to Melbourne from Queensland. Staff were friendly and very helpful.
    Read More >
  • Anonymous

    Gold Coast

    9.7 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    They offered us a larger car for no extra price as we had 3 teenagers in the back seat for 5 weeks and they thought it would be best with a larger sedan than a small hatchback. The staff went above and beyond and the vehicle was fabulous.
    Read More >
  • Anonymous

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    All good!
    Read More >
  • A.Cowen

    Gold Coast

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    Easy and affordable !!
    Read More >
  • A.Cowen

    Gold Coast

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Great.. exceeded expectations !
    Read More >
  • Ben

    Gold Coast

    9.3 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Pick up was smooth and drop off easy.
    Read More >
  • R.Whelan

    Gold Coast

    9.7 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Very helpful and efficient staff and airport transfers. Will certainly use ACE again.
    Read More >
  • Andrea V

    Gold Coast

    8.3 /10 Very good

    Reviewed: Sunday, December 22, 2024

    Given the holidays pick-up took longer than expected but it was easily solved by their partner company. The contract was signed in a rush and before inspecting the vehicle which led to the extra step of writing an email and making the drop-off staff aware of the original state of the car.
    Read More >
  • G.Potter

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Brilliant
    Read More >
  • Colbert Peacock

    Gold Coast

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    I bought full insurance through Zuzuche, but the rental counter didn't recognize it and insisted I buy their insurance again, otherwise they demanded a high deposit.
    Read More >
  • Antony Delia

    Gold Coast

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    You need a domestic driver's license and an international driving permit. The service was decent. I rented the car for three days and then extended for another day, but I had to pay the deposit again when extending, which felt quite inconvenient. Additionally, they required my domestic driver's license and the notarized document again when I extended the rental. Since I didn't have the notarized document with me, it took a long negotiation before they found the copy from three days earlier. Overall, it was a good experience, but dealing with the deposit and notarized document was a bit annoying.
    Read More >
  • Sampson Noyes

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The service was great. Upon arrival at the airport, I called to book a shuttle.
    Read More >
  • Stanford Garcia

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Extremely satisfied
    Read More >
  • Belle Lynch

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Overall, it was pretty good.
    Read More >
  • Herman Milne

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Satisfied
    Read More >
  • Michelsen's

    Gold Coast

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    The car drove great. It was a good size and the hybrid had plenty of power. It was clean and tidy. The pick up place was very friendly. The girl that served us went above and beyond, trying to set up my phone to the car screen so we could see google maps easier.
    Read More >
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