10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Antalya Airport has two terminals, one for domestic flights and the other for international. Apparently, we first went to the domestic terminal and found the window closed. There was a phone on the counter, and we had to call twice to get in touch with someone to pick us up. Eventually, we found out that the office was in the other terminal, which wasn't too far away. The rental process was quick; we provided our documents, signed the papers, and soon enough, we were in the parking lot getting our car. We had booked a BMW 5 series but got an X3 instead, which they said was in the same vehicle group. The X3 was a Middle Eastern version, almost the size of an X5 in our country. As our trip went on, we were grateful for having an SUV; it handled some roads much better.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Renting the car was very convenient. Just present your documents and driver's license at the airport counter to get the car. No extra verification needed. Then walk to the nearby parking lot to pick up the car. The car was relatively new, having only 20,000 km on it. However, it had many dents and scratches, which were all noted on the document. Therefore, returning the car was hassle-free. They did a quick check and it was fine. The fuel tank was full upon return, but later I noticed the document indicated three-quarters full. Not sure if it was circled by mistake, but the deposit was returned three days later with no extra charges. Overall, it was very convenient and the service was good.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
There were several incorrect charges. After the accident, the other party was fully responsible, but instead of helping as promised, they directly charged me, and I had to claim through insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great service. Free vehicle upgrade. They provided a new car. The paperwork process was very easy. Returning the car took less than five minutes. The car was also very fuel-efficient. Praise.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Antalya was good. When returning the car at Izmir Airport, I searched for a long time, and no staff came out to assist.
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
Bad attitude. The booked car was not available, and they gave us a so-called equivalent car, but the trunk was too small to fit our luggage. After a long discussion, they said there were no cars left and asked us to switch to a sedan. If an SUV couldn't fit, how could a sedan? We reluctantly took the car, and after more than an hour, they called to say a car was available for a bit more money. Why didn't they mention this earlier? We thought a big company would have more cars and better communication, but we were disappointed. The return process was better, with good service as it was a different location.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
I booked and paid online several days in advance, but the front desk couldn't find my reservation when I went to pick up the car. Although the rental company's customer service responded quickly, it didn't help, and I ended up having to pay double the deposit to get the car. Apart from that, everything was perfect.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Pick-up and drop-off were quite fast
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The car pickup in Antalya was very troublesome. None of the three models agreed upon on the website were available! The staff acted like we either had to get a refund or just take the car. Their attitude was terrible! Also, dual-currency credit cards with a UnionPay logo couldn't be used; only single-currency cards like USD or Euro were accepted... The staff in Izmir were very friendly, guided us to the parking lot, took us to the departure hall, and returned our deposit instantly. They didn't even charge us for the highway fees!
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Your company didn't receive the rental company's contract
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The staff was very friendly, and both the pick-up and drop-off were very quick.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
This was my worst car rental experience. The BMW 5 Series was not available, and they replaced it with an XC60. It was just the two of us, and we didn't want to drive an SUV. It cost us an hour. The Turkish staff were really dishonest; they added full insurance and asked me to sign, costing several hundred more. I can't express how I feel. I'm not satisfied with this app, and I'm even less satisfied with the Turkish rental store. The return location was hard to find, and we almost got charged an extra day's fee.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Convenient and fast
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Waited a long time for the car to be delivered.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Antalya Airport is small. Budget is on the right side as you exit the hall. There were about four or five people in line. Other companies had no business. It was relatively quick, but could be faster.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Budget truly lives up to its reputation as a global brand. They are everywhere and clearly marked. The service is very professional, and they don't push you to buy additional insurance. The pickup and drop-off processes were very efficient, and the deposit was returned on the fourth day after returning the car. Great!
Read More >4 /10 Average
Reviewed: Sunday, December 22, 2024
The staff deliberately arrived two hours late when returning the car, which delayed the return process. Today, I checked the bill and saw that an extra day's rental fee of $500 was deducted from my deposit.
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
The service attitude was very poor, and they forced us to buy extra insurance.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Was pushed to buy additional insurance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The pick-up and drop-off process was extremely fast.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Satisfactory
Read More >2 /10 Poor
Reviewed: Sunday, December 22, 2024
Added insurance fees without informing. Due to the language barrier, we didn’t notice and signed the contract, resulting in hidden insurance fees being deducted from the deposit.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Communication in Chinese and English was poor, the service attitude was okay, but there was not enough information provided in advance.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Extremely satisfied. Just present your QEEQ order to the counter staff, who will record your international driving permit information, authorize the pre-authorization deposit, and provide necessary instructions. When picking up the car, note any existing dents or scratches, which the staff will also document. Once this is done, you can drive off. Returning the car to a different location was quick (as long as no new scratches were added). Since we were in a rush, we didn't wash the car, but weren't charged a cleaning fee. The pre-authorization deposit was refunded two days after returning to our home country. Thumbs up!
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The lady at the counter was quite patient. My English is not good, and she communicated with me repeatedly
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The service was okay, but they gave us a different model, and it felt significantly worse.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quite satisfied with the staff's attitude, but they do try to sell insurance.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
I couldn't get a Renault as requested and had to pay extra for another car. The car was in good condition.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Couldn't get the Renault as booked, had to pay more to upgrade to another car, but the car was in good condition.
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Overall satisfied, they gave me a new car with only 4000 kilometers.
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
The car pickup location at Antalya Airport is quite conspicuous, but the place where you handle the paperwork is far from where you pick up the car. There was an old man handling the paperwork who seemed to make the process difficult with many formalities. Luckily, we had a young guy assisting us, so there weren't too many unnecessary issues. Returning the car in Izmir was inconvenient, as you need to park the car at the entrance of the parking lot, find the car drop-off point in the underground parking by yourself, and get an entry card to enter. Everything was in Turkish, which made it incomprehensible, and no one answered the phone.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car was too old, but everything else was fine: 1. The bumper had been hit and was fixed with wire, making noise at high speeds which was worrying for safety; 2. The windows occasionally malfunctioned and required manually adjusting the rubber strip holding the glass.
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
Acceptable
Read More >10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Guys, do not rent from the cheapest company. Initially, we chose them and faced multiple issues: their location is off the airport and requires a ten-minute drive, they couldn't process the credit card authorization (despite the card being fine), and then they asked for cash or suggested renting from a neighboring company. It felt like a scam. We decided to take a taxi back to the airport and rent from another company. It's better to pay a bit more for a hassle-free experience!
Read More >6 /10 Average
Reviewed: Sunday, December 22, 2024
Satisfied
Read More >8 /10 Very good
Reviewed: Sunday, December 22, 2024
It feels quite convenient
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