ILHA VERDE - Pico - Airport Information, Car Rental Instructions & Policies

I had to rebook my car during my trip to fit my schedule. I was required to print my voucher. I emailed customer service saying I did not have access to a printer. They told me to find one. I had to search the town in Sau Miguel to find one. Printing is not always possible.

Terrible experience. We booked a car for 12pm, but did not receive a car until after 14.30pm. 2.5 hours of waiting with 8 other people who had also booked cars with Ilha Verde that were not available. This was so frustrating, and I had 2 small children that were going nuts in the airport trying to wait. And we had to wear our face masks the entire time, unable to breathe in the hot airport terminal. After 2 hours of waiting and not getting any information from the representative, another employee came to tell us the owner had been trying to save money by cancelling the insurance on some cars during the pandemic, so they were waiting for cars to be be returned and cleaned before they could be given to us. Terrible experience, would never book a car with them again.