Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 9, 2021
Destination: Lviv
Nice guys, were personable and everything went smoothly, however they almost charged me for the rental even though I had already pre-payed. It could have been an accident however.
View moreJuly 17, 2020
Destination: Kiev
No fixed location
View moreDecember 3, 2019
Destination: Kiev
I got Toyota Corolla, absolutely clean, 2019 year. Pick-up was super easy, also as drop-off. Asbolutely recommend for anyone.
View moreOctober 26, 2019
Destination: Odessa
1. The rental location is far from the train station, you need to take a taxi to get there. Following the most prominent address on the order, there were no stores nearby. Called QEEQ at the location and was informed that the terms clearly state the pickup is not near the train station. Not sure why the address shown on every order is usually correct, but not this time. 2. The handover was in the lobby and entrance of a hotel in Navy Park, not sure if there is an actual storefront. 3. Additional charge for car wash. 4. Got a car of an unknown brand. 5. The rental company mentioned a mileage limit and wanted to charge extra, but I argued and didn’t get charged. In summary: Dealing with rental companies requires knowledge and experience. There’s nothing to do but reflect and learn from the experience.
View moreOctober 25, 2019
Destination: Kiev
The service was enthusiastic and thorough, and they provided detailed information about the routes and refueling.
View moreOctober 25, 2019
Destination: Kiev
All was great !!
View moreAugust 17, 2019
Destination: Lviv
The vitara was not available so we were upgraded to a Kia sportage. The car was in great condition. Oleg, the company representative from Lviv was really professional and accomodating. One of the best car hire experiences I had, and trust me, I'm really picky and not generous with ratings, but they deserved it.
View moreJuly 16, 2019
Destination: Zaporozhye
Very helpful staff.
View moreSeptember 5, 2018
Destination: Kiev
Like: honesty and good price
View moreDislike: It took too long to pick up the car
October 8, 2016
Destination: Kiev
1. The key issue is the cost. Although I paid a prepayment of more than 400 yuan online, the store did not recognize it and required 100% full payment. 2. My actual expenses were much higher than the online cost mainly because the store required me to repurchase local full insurance. The store mentioned that if I only purchased online insurance, I would need to pay 1200 euros upfront in case of an accident. 3
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