Romania Car Rentals

Staffs were extremely helpful. Car is in good condition.

Rather dodgy sales pitch on the extra insurance but unfortunately this is normal in a lot of places. They were quick to help with a tyre pressure light on the car and were friendly, especially on drop-off. Another thing I didn't like was that you have to pay the deposit and everything else on the same credit card - resulting in unnecesssary fees for the customer. Additionally, I was asked to clean the car before drop-off - this is for the purposes of inspecting for damages on return, so don't worry about paying for and spending time on a full wash. Overall it was a good car and decent experience.

The only thing that I didn’t like I was asked either to book 2400 Euros in my credit card which I didn’t have or buy another insurance on top of the AXA insurance I purchased earlier which I was charged around 160 Euros.

They examined the car with a microscope on returning the car and charged me 240 Euro for 2 small scratches on the Front and rear bumpers that I'm not sure didn't not exist on pickup

For some reason, the staff at the counter said my translation document was not acceptable, which almost disrupted my trip. Thankfully, the rental company was very helpful and sorted it out with a phone call in twenty minutes. If it had taken ten minutes longer, I would have had to take a taxi to my destination 80 kilometers away, costing 600 lei, which is almost 1000 RMB.

Fairly satisfied

Very bad, they charge extra for various reasons. Avoid using this car rental company.

We had to wait almost two hours at the airport before the rental company came to pick us up, thanks to QEEQ for helping us contact them; before returning the car, we encountered an issue with the fuel gauge. The second last day, we filled up the tank (the pump automatically stopped), and after driving only around 20km the next day, one bar (out of 8) on the fuel gauge dropped. On the day we picked up the car, we drove at least 50km. Before returning the car, we decided to add 50 RMB worth of fuel to top it up, but it kept requiring more fuel. We added 50 RMB worth of fuel five times, and fuel was overflowing from the tank, but the gauge still showed only 7 bars (it requires full tank when picking up and returning the car). When we arrived at the rental office, it still showed 7 bars. After handing over the keys, the staff started the car, and the fuel gauge suddenly showed full. This was very suspicious, and when we pointed it out, the staff hurriedly drove the car away. We strongly suspect some tampering had occurred.

The car was very good, and the staff as well. Still waiting for the return of the deposit money though.

Acceptable

The staff attitude was quite good. However, the car is definitely not what I reserved. I was given a locally made Dacia, which had a poor chassis and felt unstable while driving. The tires were underinflated, and the tire pressure light stayed on throughout the journey. The Ford Focus I booked would have been much better.

Although it's not located inside the airport, the shuttle service makes it very convenient!

During return, the staff insist that I must sign a blank form for damage before inspecting the car. It is like signing off a blank cheque without both parties going through checking the car

Vehicle was as described and in a very good condition. The pick up and drop off process was smooth and quick.

Although there wasn't a warm smile, everything went smoothly, and the car was incredibly easy to drive.

Not bad. Although the pre-booked Toyota was replaced with a sports model and had some scratches, the rental company had already taken photos and emailed me beforehand. I just drove it off directly.

Satisfied

Das Fahrzeug war neu und ok. Ich sollte eine Kaution von 1700 Euro hinterlegen. Ich musste eine zusätzliche Vollkasko Versicherung für 200 Euro abschließen um keine Kaution hinterlegen zu müssen. Meine Vollkaskoversicherung (AXA) von QEEQ wurde nicht akzeptiert. Abbycar hat kein Büro (wie im Vertag beschrieben) am Flughafen. Ich musste nach langer Sucherei bei Ankunft die Autovermietung anrufen. Diese schickte dann eine Person zum Flughafen mit meinem KFZ. Der Vertrag wurde auf dem Parkplatz im Dunkeln unterzeichnet. Sehr unseriös!

This is the worst car rental company I have encountered in my many years abroad. It exists solely to scam customers. The cars provided are all covered in dents and scratches. They kept pushing insurance when I picked up the car, and their attitude was extremely poor when I refused. When returning the car, they used a magnifying glass to inspect it, scraping every corner to find a reason to charge me over 200 euros. Multiple negotiations with the bank and rental platform yielded no results. It's terrible; avoid this company.

The rental company doesn't recognize Chinese driver's licenses and forces you to buy additional insurance to pick up the car. They charged a 100 Euro cleaning fee when returning the car. I suggest not renting from this company.

AVIS in Bucharest is well organized, staff speak good english and they are helpful. Collect your paper from the counter and then a shuttle will take you at the parking.

AVIS in Bucharest is well organized. Follow the signs for Rentals, you need to go down two levels, and there is the counter. Staff is helpful. Park is a bit out of the airport but there is a shuttle service called once you have your paperwork.

Very satisfied

Went great

too long pick up process car had 125000 km and harshly used

No hay una oficina en el aeropuerto de Bucarest. Estaría bien saber que está a dos kilómetros del aeropuerto antes de llegar.

Newer cars would be nice. Otherwise, staff member was great. Mostly digital documentation. Would definitely be renting with them again.

Pagamos por un Dacia Duster, porque queriamos un Sub grande, pero nos dieron un Renaul Capture, por el mismo precio, que es mucho mas pequeño. No marcaron ningun toque en el coche y al salir vimos que tenia varios golpes, menos mal que hicimos fotos, porque al entregarlo nos pidieron fotos.

They where no so often to have this kind of reservations, and the girl that assist us where a little bit lost.

Wonderful experience, been picked up from the Arrivals terminal, very short drive to the car rental compound, a thorough check of the car by the staff. The car was almost new (less than 10,000 km), smooth drive, integrated GPS, nice audio system, excellent aircon! No fuss return process followed by dropping to the airport, would highly recommend!

There was an issue with the car during the trip. As we didn't have a phone to contact Klass Wagen, the police stopped and helped us out as the car wouldn't start. They used their police car to charge our battery on the side of the motorway, it took an hour but then all was good. Afterwards everything was fine for the rest of the trip.

Cuando llegas a recogerlo, te hacen contratar otro seguro más completo, porque dicen que lo que has contratado con QEED. COM, es el mediador, pero que ellos Klasswagen tienen también su "política"!y tienes que o pagar o dejar una super fianza, siendo que ya tienes un seguro a T.Riesgo. Además de que se ponen muy agresivos a la hora de "venderte su pack"

Exelent

Car wasn't ready on time, had to wait for an hour

The counter at the drop-off found a small bump which we did not see at the pick-up (car was partly frozen). So we had to pay 200+ €

Hertz rentals car parking the most far parking from the airport building. I ordered Skoda Octavia, but they give me Skoda Rapid and tried to prove that the cars are in the same category. I took the Rapid, because, finally, there are was no additional cars on the parking. The parking is very small.

Cu toate ca eu am cerut o masina mica nu miam dat seama ca a fost putin prea mica uneori dar neam descurcat. Masina a fost foarte curata si clima perfecta. La preluare a durat putin mai mult timp dar au fost multi oameni, la predare a fost foarte rapid. Va multumesc.

It was a shame the way the car was. Absolutely full of rubbish, hairs, food, and bad smell. Disgusting. It was dirty outside and inside. In addition, the screen didn't work.

When i wanted to make an insurance for car customer service offered me an insurance which costs 125€ . I didnt make insurance but they blocked 960€ from my credit card.AFAIK this cars already insuranced or casco.So they are threating us or paying the what they want for insurance, or take unfair winned money.

Absolutely disgusting service. Unbelievably aggressive attempt to sell full insurance product, through veiled threats on risk of losing deposit. This has been my worst car hire experience in my life.

I HADE A TECHNICAL PROBLEM AND WAITED LONG TIME UNTIL SOLVED THE PROBLEM THERFORE I LOST LOT OF TRIP TIME.

Had to wait for car to be filled up with gas, it hadn’t been washed and on return was told I had to have washed it. Too much time spent by employee checking every single inch of the car, something not done in USA where people look for obvious problems like a crash.

Quick pick-up, drop-off experience. New and super clean vehicle.

The counter staff try to cheat us about car insurance, I paid for super protection package, they told us that package doesn't mean anything, you must pay 25€ per day for real insurance etc. While dropping the car back they wanted to charge us about a scratch that already exist on the rear right door. We got the pictures of car in the pick up, so nothing happened (I guess). The counter staff said that the deposit (900€) will be paid back a month later but I'm not sure they're keeping their words.

Bad company. We got a vehicle without air conditioner. Missing engine oil. Back invented an injury that was not done through me. Lied. Please do not approach this company

That's the second time I rented the car with you guys, the services are great, EXCEPT for one thing. You try to push us to buy your additional insurance too much, it is kind of an uncomfortable situation. I kept repeating over and over that I was not willing to take it, if I didn't have the hotel booked already I most probably would give up of the rental.

Very dissatisfied, would not recommend 1. Agreed to pick up the car at 9 AM. Called the rental company multiple times but no one answered. Finally picked up the car at 11 AM with no apology from staff. 2. Agreed to return the car at 6 PM (actually 6, 7, or even 10 PM would not have been an issue). Due to the late pick-up on the first day, our whole schedule was disrupted. We returned the car at 9 PM, and the company imposed a 74 euro fine per car for late return. During the dispute, they meticulously inspected the car for any issues that were apparently not present during pick-up, demanding fines. 3. A small stone chip (less than a centimeter) on the windshield led to a 1000-euro damage claim, without any negotiation. Their attitude was particularly harsh, likely due to the return time dispute. Previously rented from Sixt and the difference in service was huge. This company had no apology for their mistakes and strictly adhered to contractual terms when the customer had an issue. During disputes, they looked for any minor damages with flashlights and magnifying glasses. Clearly, their inspection during pick-up is not as thorough, and this tactic is intentionally distressing.

Serious consumer fraud. They lure you with low prices and then force high charges at the pickup. The scam targets customers who book through agents.

Lorsque nous avons récupéré le véhicule le personnel a été très désagréable Mon contrat de location n avait pas été reçu Donc mon véhicule n etait pas disponible Nous avons récupéré un véhicule abîmé sans climatisation et sans essence ! On m a fait signer un contrat sur lequel aucun dégât sur véhicule apparaissait et ma signature avait déjà été reporte sur la restitution... On me donne un véhicule mouillé sur lequel on ne voit pas ou il est abîmé Lors de la restitution on m incombe un dégât qui n est pas de ma faute et on me débite la caution de 2200€ !!! Des voleurs !!!!

Very good staffs,