나는 차를 인수하기 위해 카운트를 찾았습니다.
그리고 보증을 위한 신용카드를 제시하였으나 보유하고 있는 결재기계에서 결재되지 않았습니다.
나는 결재 기계를 바꿔 사용해 볼 것을 권고 했으나 무시한 채 사용 중지된 카드라고 말했습니다.
그러나 내 카드는 다른 업소에서 확인한 결과 문제 없음이 확인되었고 다시 카운트를 찾아 전후 사정을 이야기했더니 그제서야 정상적인 다른 결재기로 결재한 뒤 차를 찾을 수 있었습니다.
이 때문에 레위니옹에서 머무를 수 있는 4시간 중 1시간을 소비하고 말았으며 여행을 망쳤습니다.
하지만 카운터 직원은 시종일관 아주 무례했으며 자신의 잘못임에도 사과하지 않았고 시종일관 내 카드에 문제가 있다고 주장했습니다.
이 직원 때문에 헤르츠에 대한 신뢰가 하락했습니다.
10The Central Highlands Madonna Church and the northern and western coastal roads frame the blue India
I rented a Renault Clio, which performed superbly on hilly roads. It really gave me a taste of the French whirlwind driving style – fuel-efficient and powerful.
8.3changement de véhicule au bout de 7 jours + voyant allumé : pas de chance ?
Très bon accueil au retour
Service d’assistance Très efficace
Mais une panne nécessitant le changement de véhicule au bout de 8 jours + voyant qui s’allume Sur le 2 véhicule au bout de quelques jours : est-ce un hasard et pas de chance ?
Je suis déçue par votre prestation
The Hertz staff were great. I left my phone in the car, and they drove back to the airport to return it, which was very touching. However, after returning, I found another charge on my card for an additional driver, which I had already paid in cash on site. I contacted the QEEQ staff, who promised to follow up, but I haven't heard back. While abroad, I tried to get in touch with the rental company through QEEQ but couldn't get through either by internet call or international call. This was extremely frustrating! If you're going to offer a service phone line, it should at least work. Are these international service lines and internet calls just for show?
The pickup location provided in the order was a hotel. After calling, the rental company arrived in 10 minutes, picked me up, and explained everything in detail.
In the past, when renting through Ctrip, there were no additional fees upon landing. This time, QEEQ charged an airport fee, which wasn't disclosed before booking, and forced me to buy insurance.
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 18, 2024
Destination: Saint Marie
나는 차를 인수하기 위해 카운트를 찾았습니다. 그리고 보증을 위한 신용카드를 제시하였으나 보유하고 있는 결재기계에서 결재되지 않았습니다. 나는 결재 기계를 바꿔 사용해 볼 것을 권고 했으나 무시한 채 사용 중지된 카드라고 말했습니다. 그러나 내 카드는 다른 업소에서 확인한 결과 문제 없음이 확인되었고 다시 카운트를 찾아 전후 사정을 이야기했더니 그제서야 정상적인 다른 결재기로 결재한 뒤 차를 찾을 수 있었습니다. 이 때문에 레위니옹에서 머무를 수 있는 4시간 중 1시간을 소비하고 말았으며 여행을 망쳤습니다. 하지만 카운터 직원은 시종일관 아주 무례했으며 자신의 잘못임에도 사과하지 않았고 시종일관 내 카드에 문제가 있다고 주장했습니다. 이 직원 때문에 헤르츠에 대한 신뢰가 하락했습니다.
View moreNovember 10, 2019
Destination: Saint Marie
I rented a Renault Clio, which performed superbly on hilly roads. It really gave me a taste of the French whirlwind driving style – fuel-efficient and powerful.
View moreOctober 30, 2019
Destination: Saint Marie
Quick vehicle pickup and return process
View moreOctober 23, 2019
Destination: Saint Marie
Acceptable
View moreSeptember 4, 2019
Destination: Saint Marie
Très bon accueil au retour Service d’assistance Très efficace Mais une panne nécessitant le changement de véhicule au bout de 8 jours + voyant qui s’allume Sur le 2 véhicule au bout de quelques jours : est-ce un hasard et pas de chance ? Je suis déçue par votre prestation
View moreAugust 13, 2019
Destination: Saint Marie
The Hertz staff were great. I left my phone in the car, and they drove back to the airport to return it, which was very touching. However, after returning, I found another charge on my card for an additional driver, which I had already paid in cash on site. I contacted the QEEQ staff, who promised to follow up, but I haven't heard back. While abroad, I tried to get in touch with the rental company through QEEQ but couldn't get through either by internet call or international call. This was extremely frustrating! If you're going to offer a service phone line, it should at least work. Are these international service lines and internet calls just for show?
View moreFebruary 18, 2019
Destination: Saint Gilles Les Bains
The pickup location provided in the order was a hotel. After calling, the rental company arrived in 10 minutes, picked me up, and explained everything in detail.
View moreSeptember 26, 2018
Destination: Saint Pierre
The French guy was very nice and polite
View moreFebruary 21, 2018
Destination: Saint Marie
In the past, when renting through Ctrip, there were no additional fees upon landing. This time, QEEQ charged an airport fee, which wasn't disclosed before booking, and forced me to buy insurance.
View more