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Customer Service
April 4, 2025
Destination: Guam
Very satisfied
View moreApril 3, 2025
Destination: Guam
カウンターのスタッフがとてもフレンドリーで親切です。その場でドライバーの追加をお願いしましたが、説明も丁寧にしてくれ、何の不安もなくスムーズに手続きができました。スタッフも２人いるので待たされることもありませんでした。手続きを待っている間にペットボトルのお水をくれたり、マップをくれたり、返却方法を解説したYoutubeのQRコードを読み込むようにすすめてくれたりと、大満足な対応でした。
View moreFebruary 10, 2025
Destination: Guam
Very good.
View moreFebruary 5, 2025
Destination: Guam
Very satisfied.
View moreFebruary 4, 2025
Destination: Guam
Very satisfied.
View moreJanuary 27, 2025
Destination: Guam
迅速対応でノーストレス
View moreJanuary 25, 2025
Destination: Guam
ナビの説明を日本語にて説明書が欲しい
View moreJanuary 16, 2025
Destination: Guam
説明も分かりました。
View moreJanuary 12, 2025
Destination: Guam
日本語が話せるスタッフはいませんでしたが、ゆっくりと丁寧に説明してくれました。
View moreDecember 23, 2024
Destination: Guam
I already paid, but the process is unclear.
View moreDecember 5, 2024
Destination: Guam
スムーズに借りる事ができて問題ありませんでした
View moreNovember 14, 2024
Destination: Guam
Very satisfied.
View moreNovember 13, 2024
Destination: Saipan
Overall, it was good. They delivered the car to our hotel when we called. However, during our trip, the tire pressure dropped, and the car became unusable. We called them, and they sent another car over. When returning the car, they tried to charge us a rescue fee, which we firmly refused. The staff member handling it was an Indian gentleman, and his English was not very fluent.
View moreOctober 9, 2024
Destination: Guam
It's acceptable.
View moreAugust 6, 2024
Destination: Guam
Excellent service
View moreAugust 6, 2024
Destination: Saipan
Convenient pickup and drop-off right outside the airport, provided plenty of helpful tips.
View moreJuly 26, 2024
Destination: Guam
Friendly attitude and high efficiency.
View moreJuly 21, 2024
Destination: Guam
Very friendly
View moreJuly 13, 2024
Destination: Guam
Very satisfied
View moreJuly 9, 2024
Destination: Guam
Very satisfied
View moreJuly 5, 2024
Destination: Guam
Excellent, the staff were very enthusiastic.
View moreMay 21, 2024
Destination: Saipan
The rental company often lacks staff. Initially, they gave us a faulty car, but after some negotiation, it was replaced.
View moreApril 8, 2024
Destination: Guam
受け取り、返却はスムーズでした。車内も綺麗で快適に使用できました。
View moreMarch 7, 2024
Destination: Guam
Tres correct
View moreMarch 2, 2024
Destination: Guam
It was the only option; AVIS is the only rental company open 24 hours in Guam. The previous two rentals were from other companies.
View moreFebruary 28, 2024
Destination: Guam
新車同様の車両で大満足でした。スタッフは皆さんフレンドリーで好印象でした。
View moreFebruary 2, 2024
Destination: Saipan
The signs are very clear.
View moreJanuary 3, 2024
Destination: Saipan
吹き抜けのホテルのエントランスで受付・手続きしましたが、風が強く、何度か書類が飛ばされそうになりました。また、返却においては、キーをフロントに預けるだけだったので、車両の目視確認等もなく、後で何か請求があるのではないかと不安になりました。完了のメールはありましたが、人手不足のためか手続き等が雑の感がありました。
View moreDecember 4, 2023
Destination: Guam
良かった
View moreFebruary 28, 2020
Destination: Saipan
無償アップグレードしてくれたのが嬉しかった。また、係員の対応も気持ちがよく、また使いたいと思った。
View moreFebruary 23, 2020
Destination: Saipan
24-hour service, enthusiastic staff
View moreFebruary 19, 2020
Destination: Saipan
空港の前ですぐにわかりました。 深夜にも関わらず、スムーズに明るく案内をして頂けました。 車もきれいででした。楽しい旅行ができました。
View moreFebruary 19, 2020
Destination: Guam
The car is a bit old
View moreJanuary 30, 2020
Destination: Saipan
The service from Alamo was excellent. The staff at the front desk were very friendly and patient. They explained everything multiple times until I understood, as I had difficulty understanding initially.
View moreJanuary 29, 2020
Destination: Guam
A bit long waiting line, need more staffs
View moreJanuary 9, 2020
Destination: Saipan
スタッフの英語の訛りが強く聞きづらい。
View moreJanuary 9, 2020
Destination: Saipan
よかったです。
View moreDecember 7, 2019
Destination: Saipan
カウンターの方が少し日本語もできたので、楽に借りられました。
View moreDecember 5, 2019
Destination: Saipan
傷だらけの車でした。
View moreNovember 22, 2019
Destination: Saipan
Staff is okay
View moreOctober 15, 2019
Destination: Guam
Staff were friendly, but as a smaller company, they might not offer 24-hour service like bigger companies do.
View moreAugust 28, 2019
Destination: Guam
Tidy and clean
View moreAugust 15, 2019
Destination: Guam
There was only one staff member at the counter. There was a customer in front of me, so I waited for less than half an hour. It was acceptable.
View moreJuly 22, 2019
Destination: Guam
本人租用的車輛轉了另一部, 完全不同本人想租用的車輛, 車子內不清潔, 有螞蟻, 蜘蛛, 坐位上有很多污積, 車子外有很多撞擊的痕跡, 車子右邊車身明顯有修復過, 冷氣非常嚴重不足,......下一次旅程如有機會租用車輛, 應該會選擇另一間租車公司了!
View moreJuly 5, 2019
Destination: Guam
They gave me an upgrade!
View moreJuly 1, 2019
Destination: Guam
The pick-up process was quite slow, but the return was very quick. They didn't even inspect the car and just let us go.
View moreJune 14, 2019
Destination: Saipan
The staff were very friendly and answered all questions.
View moreMay 10, 2019
Destination: Saipan
The car was too old, and there were extra charges. I'm still in contact to resolve it, but it has been several days without a result.
View moreApril 28, 2019
Destination: Guam
The car was very adequate for our needs. The car's interior was clean as was the exterior but there were quite a few minor dents and scratches that were noted before I took possession of the car otherwise it was mechanically sound although the electrical motor for the driver side mirror adjustment was out of order. I was able to adjust it by hand. I very much appreciated the shuttle service to our hotel as well as the service of letting us and the keys off at the parking lot rather than going to the rental kiosk inside the airport.
View moreMay 5, 2024
Destination: Guam
Very good
View more