When picking up the car in Granada, the fuel tank was empty. Unfamiliar with fuel prices in Spain, I asked the staff how much fuel I would need for a trip from Granada to Ronda to Seville, and they estimated around 70 euros. I filled the tank with 70 euros worth of fuel, but by the time I returned the car, the tank was still three-quarters full. This was far from the actual amount used. The car rental company refused to negotiate or refund when I returned the car. I believe the company intentionally gave an inaccurate estimate to earn undue profit. Consequently, I filed a complaint through the car-sharing platform, requesting a 75% refund of the 70 euros, which is 52.5 euros or its equivalent in RMB.
After a month of communication, I ultimately did not receive any compensation.
This was my first time using the car-sharing platform and I was very disappointed. It was a terrible experience.
Personals here they treat people very rude, the guy at that moment when I get there after wait for an hour, he was doing some kind of weird things with a calculator, he told me that I have to pay an insurance $134.45 dollars more because he said that they won't allow me to drive the car without it, I told him that I already did went I booked the car, was all include, after arguing I decide to pay cause I was there in the middle of the night, no more option to chose but very angry about it.
I pay $385.26 to Easyrentcars plus $134.45 to Budget for a car that is not worth it. For that price I could have a bigger car without to much problem.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 20, 2024
Destination: Managua
The service was excellent, and the staff was very friendly!
View moreOctober 27, 2023
Destination: Granada
When picking up the car in Granada, the fuel tank was empty. Unfamiliar with fuel prices in Spain, I asked the staff how much fuel I would need for a trip from Granada to Ronda to Seville, and they estimated around 70 euros. I filled the tank with 70 euros worth of fuel, but by the time I returned the car, the tank was still three-quarters full. This was far from the actual amount used. The car rental company refused to negotiate or refund when I returned the car. I believe the company intentionally gave an inaccurate estimate to earn undue profit. Consequently, I filed a complaint through the car-sharing platform, requesting a 75% refund of the 70 euros, which is 52.5 euros or its equivalent in RMB. After a month of communication, I ultimately did not receive any compensation. This was my first time using the car-sharing platform and I was very disappointed. It was a terrible experience.
View moreDecember 28, 2022
Destination: Managua
deberia de incluir el seguro
View moreMarch 12, 2020
Destination: Managua
Personals here they treat people very rude, the guy at that moment when I get there after wait for an hour, he was doing some kind of weird things with a calculator, he told me that I have to pay an insurance $134.45 dollars more because he said that they won't allow me to drive the car without it, I told him that I already did went I booked the car, was all include, after arguing I decide to pay cause I was there in the middle of the night, no more option to chose but very angry about it. I pay $385.26 to Easyrentcars plus $134.45 to Budget for a car that is not worth it. For that price I could have a bigger car without to much problem.
View more