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Customer Service
February 11, 2025
Destination: Windhoek
Very efficient.
View moreJanuary 30, 2025
Destination: Windhoek
Very satisfied
View moreDecember 19, 2024
Destination: Windhoek
Satisfied.
View moreOctober 14, 2024
Destination: Windhoek
The owner is extremely nice. At the time, he understood that since I arrived late, I couldn’t exchange money or buy a SIM card. He generously lent me a phone card so I could at least make calls, and he let me exchange some US dollars for Namibian cash at the current exchange rate.
View moreOctober 12, 2024
Destination: Windhoek
Very satisfied
View moreAugust 26, 2024
Destination: Windhoek
We booked airport pickup with shuttle service indicated, but they asked us to go to the store to pick up the car ourselves. After contacting the rental platform, the pickup cost was reimbursed. The pickup process took quite a while.
View moreAugust 18, 2022
Destination: Swakopmund
good service
View moreSeptember 25, 2019
Destination: Windhoek
This car rental experience was terrible. The car rental company inexplicably charged an extra 5000 after returning the car. When I called to inquire, they said it was for a car lock, but there were no incidents when I returned the car. Since I had purchased full insurance, I didn't bother arguing with them and asked for a repair invoice for the car lock to claim the insurance back home. After waiting a month, there was still no response.
View moreFebruary 28, 2019
Destination: Windhoek
Extra charges after returning the car, with unexpected deductions and no receipts or emails to inform me. It was only by chance that I noticed the charges on my credit card statement. After inquiring through the rental platform, it took 10 days to get a response, only to be told it was for renting a GPS, which I never rented in the first place. There were no documents for me to sign regarding any GPS rental. The charges are still being disputed, adding a very unpleasant experience to an otherwise wonderful trip!
View moreFebruary 4, 2019
Destination: Windhoek
The service attitude was fine, but they didn't recognize the QEEQ order.
View moreJanuary 6, 2019
Destination: Windhoek
We damaged two tires but were charged for three, and they refused to acknowledge it.
View moreOctober 24, 2018
Destination: Windhoek
Did not receive the rented car on time
View moreMay 13, 2018
Destination: Windhoek
Too slow
View more