Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
December 6, 2024
Destination: Luxembourg
I have to mention your two counter staff - they are great ambassadors for you. Helpful, polite, cheerful, professional. Found a mutual interest in aviation with the gentleman. I do hope he does follow through in acquiring his PPL - Private Pilot License!
View moreJuly 22, 2024
Destination: Luxembourg
The car was very new, with only a little over 2,000 kilometers. The staff at the counter were easy to communicate with, and the return process was quick and simple.
View moreApril 27, 2024
Destination: Luxembourg
The car pickup process was straightforward. Adding an additional driver was free, and there was no upselling.
View moreNovember 8, 2022
Destination: Luxembourg
La voiture manque de puissance
View moreAugust 1, 2022
Destination: Luxembourg
Very satisfied
View moreJune 14, 2022
Destination: Luxembourg
Great service, would use again and recommend to others.
View moreMay 28, 2022
Destination: Luxembourg
Very satisfied, the pick-up was quick.
View moreNovember 13, 2021
Destination: Luxembourg
The service from Zhulzhu Car is great, but it's inconvenient to exchange cars from the basement after 11 PM at this store. After returning the car at the airport past 11:45 PM, there are no buses available, so you have to take a taxi.
View moreOctober 4, 2021
Destination: Luxembourg
Very good
View moreJanuary 14, 2020
Destination: Luxembourg
They finally gave me a better car for the same price so I could have more space. I always rent with them and always glad of their services !
View moreDecember 28, 2019
Destination: Luxembourg
This company is a scam. Everything was made clear during the return, but I was inexplicably charged 34 euros! It's daylight robbery!
View moreAugust 21, 2019
Destination: Luxembourg
The car was dirty - in one of the the object compartment there was an old cookie and a bottle of some drink from the previous person who rented the car. Also the car was smelling of cigarettes.
View moreAugust 19, 2019
Destination: Luxembourg
We got an upgrade to the next segment, it was a nice surprise.
View moreJuly 29, 2019
Destination: Luxembourg
Counter staff are wonderful. Always courteous and very helpful
View moreJune 30, 2019
Destination: Luxembourg
good car and service
View moreJune 30, 2019
Destination: Luxembourg
OK
View moreJune 19, 2019
Destination: Luxembourg
The Hertz staff is great. Since I am a repeat customer, they make the trade off quick & simple
View moreMay 19, 2019
Destination: New York
New car all good
View moreMay 9, 2019
Destination: Luxembourg
La voiture que j'ai reçu était une game au dessus... Cela m'a fait très plaisir , le véhicule neuf juste quelques kilomètres au compteur. Je recommande Avis.
View moreMarch 25, 2019
Destination: Luxembourg
ok, but car was a dirty... that's the second time i get a car with these conditions.
View moreSeptember 19, 2018
Destination: Luxembourg
Like: I needed to rent a car for a specific 8 hours one day, this is exactly what I got, language was not a problem, no hassle, new car, no issues, easy pickup and return
View moreDislike: absolutely nothing.
August 30, 2018
Destination: Luxembourg
Like: Easy car collection, clean car, return instructions were clear. Cheapest quote despite the last minute purchase, easy to navigaye website.
View moreDislike: None so far.
July 22, 2018
Destination: Luxembourg
Like: Professional staff, roomy car with high spec for economy rent
View moreDislike: Nothing
October 7, 2017
Destination: Luxembourg
The staff was really nice!
View more