Very satisfied. The staff at the shop was very patient. However, they mentioned that picking up the car after 7 PM would incur an additional charge of 40 euros.
Car was good.
Only problem book car for 57£ end of the end cost me +-180£for 3 days because they don't like Lloyd's visa card??? And charged me 80+ euros just for insurance
Not happy at all
AVIS pick up location in Riga stated as "riga downtown" with no address given on the reminder emails. In one confirmation email, the address given is AVIS headquarters, which is not the pick up location. Given the pick up location is at the airport, it would be simpler to call the location "Riga RIX Airport".
Rude and unhelpful but also a bit sketchy.
Severa attempts to sell us additional services, they were a bit abrupt.
At the end of the booking they tried to scam us £10 for "cleaning fee" when the car was indeed returned clean! I have pictures to prove this.
You have to clean the car inside and out OR pay 15e (I thought the clerk was joking and said ‘seriously?’ He then said ‘yes’ you must clean or pay! And then said ok for now only 10e’ So I had to pay extra. Who has time to vacuum and wash the car before returning? Also when we dropped car off the agent said ‘no shuttle- walk’. But when we were almost to the airport we saw a shuttle.
9.7LOUEUR SERIEUX ET VOITURE NEUVE , PAS d'ATTENTE
Modèle correspondant précisément à celui réservé.
Pas d'attente, le professionnel nous attendait à l'aéroport avec une pancarte à notre nom et nous a accompagné à pieds jusqu'au parking proche où était garé le véhicule. Véhicule de 2019, quasi neuf (3000 kms), en très bon état. Le seul problème: pas de roue secours, nous l'avons fait marquer sur le contrat de pris en charge. Réponse du professionnel : un numéro de téléphone à appeler en cas de crevaison. Accueil sinon parfait, très professionnel et efficace. Le professionnel n'a pas cherché à nous vendre d'options quelconques, assurances ou GPS, inutiles pour non. Retour du véhicule sur un autre parking facile à trouver, près de l"aéroport. Pas de contrôle contradictoire à la remise des clés au gardien du parking, il n'y a pas sur place de représentant d'auto 26. Véhicule rendu avec le plein comme prévu. Une navette gratuite, du parking, nous a ramené très rapidement (3 mn) à l'aéroport.
It’s awful company, they charge if your car mats not vacuumed, they charged 72€ fee for filing 20€ trafic ticket!!
They don’t answer they phone at 4am and no shuttle to airport! There is fee for drop off , there is fee if you go out of Latvia border, there is fee 15€ for not vacuumed mats! Never again in my life I will rent from them
If you rent out a car you should allowed minor damages. Don't use it! They scam you for money, making up stories. No one there early morning to inspect the vehicle, but then they sent you video of damages. I didn't drive this car most of my trip, it was parked. I traveled a lot and it was first time when they sent me a bill for minor damages like windshield chip and scratch on the bumper that was not there when i dropped it off. My mistake I didn't take the video. I would give them 1 Star! Very disappointing!
9.3Friendly service..better than expected vehifle!
Automatic transmission, which was a pleasant surprise. They didn't have wifi availible that day but they gave me a map with good instructions. Very pleasant experience.
Car key obtained from Hertz counter, staff super good and friendly. Although a smaller car is given, Toyota Rav4 instead of Toyota land cruise, but everything is good.
The car was what we paid for. Riga staff offered an upgrade but we declined. Service staff at Riga were top notch. Service staff at Tallinn also were very good. At the time we were in Tallinn the staff were busy with a number of customers but did their best to answer questions.
Like: Staff was professional, friendly, gave clear instructions and incredibly efficient. The vehicle was in great condition and well worth what I paid.
The booking was with CARSRENT but the car was provided by Green Motion. After you sign everything and return home, you may suddenly receive 'fines' claiming you violated the contract.
The car rental counters are all located in the airport departure hall. BUDGET and AVIS are together, as AVIS has actually acquired BUDGET. The staff had a good service attitude and the pick-up process was convenient. They gave me a car that had only 7000 kilometers on it, and it surprisingly had a backup camera! Returning the car was also easy; just park the car in the P3 parking lot and then return the keys and documents to the counter. You pick up the car from P3 as well!
Auto is a very considerate car rental company with excellent service, making it the top choice for car rentals in Latvia.
The location is easy to find, and there weren't many customers. Upon reaching the store, we called the number on the door, and a staff member arrived within five minutes. The car rental process was very simple and took less than 10 minutes. After that, a shuttle took us to the parking lot. After getting the car, we carefully checked it inside and out for any scratches or dents to avoid getting charged unfairly like we did in Poland.
We had scheduled a return time, but due to delays on the road, we arrived an hour and a half late. Surprisingly, the shuttle was already waiting for us at the parking lot. We handed the car keys directly to the shuttle driver, who then took us to the airport.
The final billing was also very simple. The extra driver fee and cross-border fee were deducted from the pre-authorization, and the credit card pre-authorization was lifted three days later.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
July 21, 2024
Destination: Riga
Satisfied
View moreMay 31, 2024
Destination: Riga
Unwarranted charges
View moreMay 27, 2024
Destination: Riga
I always use Hertz, it's very reliable.
View moreMay 25, 2024
Destination: Riga
Satisfactory
View moreOctober 16, 2023
Destination: Riga
Very satisfied. The staff at the shop was very patient. However, they mentioned that picking up the car after 7 PM would incur an additional charge of 40 euros.
View moreAugust 2, 2022
Destination: Riga
It was Hertz and very good
View moreNovember 26, 2021
Destination: Riga
Car was good. Only problem book car for 57£ end of the end cost me +-180£for 3 days because they don't like Lloyd's visa card??? And charged me 80+ euros just for insurance Not happy at all
View moreNovember 12, 2021
Destination: Riga
Beautiful clean car good price
View moreAugust 5, 2021
Destination: Riga
Car was not a medium SUV, but compact car (Toyota C-HR)
View moreNovember 25, 2019
Destination: Riga
AVIS pick up location in Riga stated as "riga downtown" with no address given on the reminder emails. In one confirmation email, the address given is AVIS headquarters, which is not the pick up location. Given the pick up location is at the airport, it would be simpler to call the location "Riga RIX Airport".
View moreOctober 16, 2019
Destination: Riga
Rude and unhelpful but also a bit sketchy. Severa attempts to sell us additional services, they were a bit abrupt. At the end of the booking they tried to scam us £10 for "cleaning fee" when the car was indeed returned clean! I have pictures to prove this.
View moreOctober 4, 2019
Destination: Riga
You have to clean the car inside and out OR pay 15e (I thought the clerk was joking and said ‘seriously?’ He then said ‘yes’ you must clean or pay! And then said ok for now only 10e’ So I had to pay extra. Who has time to vacuum and wash the car before returning? Also when we dropped car off the agent said ‘no shuttle- walk’. But when we were almost to the airport we saw a shuttle.
View moreSeptember 16, 2019
Destination: Riga
Excellent service
View moreAugust 25, 2019
Destination: Riga
Modèle correspondant précisément à celui réservé. Pas d'attente, le professionnel nous attendait à l'aéroport avec une pancarte à notre nom et nous a accompagné à pieds jusqu'au parking proche où était garé le véhicule. Véhicule de 2019, quasi neuf (3000 kms), en très bon état. Le seul problème: pas de roue secours, nous l'avons fait marquer sur le contrat de pris en charge. Réponse du professionnel : un numéro de téléphone à appeler en cas de crevaison. Accueil sinon parfait, très professionnel et efficace. Le professionnel n'a pas cherché à nous vendre d'options quelconques, assurances ou GPS, inutiles pour non. Retour du véhicule sur un autre parking facile à trouver, près de l"aéroport. Pas de contrôle contradictoire à la remise des clés au gardien du parking, il n'y a pas sur place de représentant d'auto 26. Véhicule rendu avec le plein comme prévu. Une navette gratuite, du parking, nous a ramené très rapidement (3 mn) à l'aéroport.
View moreAugust 18, 2019
Destination: Riga
It’s awful company, they charge if your car mats not vacuumed, they charged 72€ fee for filing 20€ trafic ticket!! They don’t answer they phone at 4am and no shuttle to airport! There is fee for drop off , there is fee if you go out of Latvia border, there is fee 15€ for not vacuumed mats! Never again in my life I will rent from them
View moreAugust 9, 2019
Destination: Riga
A EVITER le tarif est attractif mais une rayure minuscule pas visible à l'état des lieux nous a été facturée 510 euros A Eviter absolument
View moreAugust 1, 2019
Destination: Riga
When I was trying to use windshield water water didn’t come. Might be out of water or not working should check on. Otherwise excellent car
View moreAugust 1, 2019
Destination: Riga
When I was trying to use windshield water water didn’t come. Might be out of water or not working should check on. Otherwise excellent car
View moreJuly 12, 2019
Destination: Riga
The pickup location was relatively hard to find, but the customer service instructions were very clear.
View moreJune 28, 2019
Destination: Riga
If you rent out a car you should allowed minor damages. Don't use it! They scam you for money, making up stories. No one there early morning to inspect the vehicle, but then they sent you video of damages. I didn't drive this car most of my trip, it was parked. I traveled a lot and it was first time when they sent me a bill for minor damages like windshield chip and scratch on the bumper that was not there when i dropped it off. My mistake I didn't take the video. I would give them 1 Star! Very disappointing!
View moreJune 21, 2019
Destination: Riga
Automatic transmission, which was a pleasant surprise. They didn't have wifi availible that day but they gave me a map with good instructions. Very pleasant experience.
View moreJune 9, 2019
Destination: Riga
Car key obtained from Hertz counter, staff super good and friendly. Although a smaller car is given, Toyota Rav4 instead of Toyota land cruise, but everything is good.
View moreMay 29, 2019
Destination: Riga
The car was what we paid for. Riga staff offered an upgrade but we declined. Service staff at Riga were top notch. Service staff at Tallinn also were very good. At the time we were in Tallinn the staff were busy with a number of customers but did their best to answer questions.
View moreAugust 31, 2018
Destination: Riga
The rental office was not at the address given on the confirmation, so we called and they picked us up.
View moreJune 23, 2018
Destination: Riga
Like: Staff was professional, friendly, gave clear instructions and incredibly efficient. The vehicle was in great condition and well worth what I paid.
View moreJune 17, 2018
Destination: Riga
Good service, roadside assistance responded promptly.
View moreMarch 8, 2018
Destination: Riga
The booking was with CARSRENT but the car was provided by Green Motion. After you sign everything and return home, you may suddenly receive 'fines' claiming you violated the contract.
View moreOctober 5, 2017
Destination: Riga
The car is good.
View moreNovember 26, 2014
Destination: Riga
The car rental counters are all located in the airport departure hall. BUDGET and AVIS are together, as AVIS has actually acquired BUDGET. The staff had a good service attitude and the pick-up process was convenient. They gave me a car that had only 7000 kilometers on it, and it surprisingly had a backup camera! Returning the car was also easy; just park the car in the P3 parking lot and then return the keys and documents to the counter. You pick up the car from P3 as well!
View moreJanuary 13, 2014
Destination: Riga
Very good
View moreAugust 27, 2019
Destination: Riga
Auto is a very considerate car rental company with excellent service, making it the top choice for car rentals in Latvia. The location is easy to find, and there weren't many customers. Upon reaching the store, we called the number on the door, and a staff member arrived within five minutes. The car rental process was very simple and took less than 10 minutes. After that, a shuttle took us to the parking lot. After getting the car, we carefully checked it inside and out for any scratches or dents to avoid getting charged unfairly like we did in Poland. We had scheduled a return time, but due to delays on the road, we arrived an hour and a half late. Surprisingly, the shuttle was already waiting for us at the parking lot. We handed the car keys directly to the shuttle driver, who then took us to the airport. The final billing was also very simple. The extra driver fee and cross-border fee were deducted from the pre-authorization, and the credit card pre-authorization was lifted three days later.
View more