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Customer Service
March 4, 2025
Destination: Rio De Janeiro
Muy bueno todo excepto que me cobraron conceptos que no me fueron aclarados, cuando trate de pedir explicacion me dejaron de responder
View moreFebruary 22, 2025
Destination: Rio De Janeiro
Todo funcionó perfectamente. Lo único es que no estaba disponible el auto que vi en el sitio web, y me dieron otro parecido.
View moreFebruary 10, 2025
Destination: Foz Do Iguacu
Es primera vez que arriendo un vehículo por fines de vacaciones y una experiencia muy satisfactoria, donde no tengo puntos bajos a evaluar, el vehículo superó las expectativas, los frenos espectacular, dado que la conducción en Brasil es un tanto compleja por la gran cantidad de camiones que transitan, sumado a la conducta de los conductores, la cual es un tanto agresiva. En fin, 10 puntos para el servicio prestado. Espero no tener variaciones en los valores pactados y que me descontaran en la tarjeta de crédito. Saludos
View moreFebruary 6, 2025
Destination: Rio De Janeiro
I had to wait more than an hour becase there was only one counter and the client before me, had a large complain that the company couldn't solve before that time
View moreJanuary 28, 2025
Destination: Curitiba
Very good
View moreJanuary 26, 2025
Destination: Florianopolis
El vehículo reservado no estaba disponible, nos querían pasar un Citycar, no uno mediano. Tuvimos que pagar adicional por un vehículo mediano. El vehículo alquilado era de mala calidad.
View moreJanuary 22, 2025
Destination: Sao Paulo
They were fast on the pick up, very kind and helpful and the checkin fast and friendly
View moreJanuary 10, 2025
Destination: Campinas
Car was dirty and not filled up
View moreDecember 29, 2024
Destination: Florianopolis
Overall, very good.
View moreDecember 23, 2024
Destination: Sao Paulo
The car rental procedures at the store were extremely complicated. They meticulously checked all the documents, and just the questioning took an hour and a half. When picking up the car, we found that the trunk was too small to fit our luggage. They offered a light Chevrolet pickup truck, which was suitable, but they said an upgrade couldn't be done immediately. Instead, we had to cancel the original booking and make a new one. However, the rental platform didn't allow cancellation of the booking. They then suggested we rent two vehicles, which was utterly ridiculous. We had to find the store manager, and after a long negotiation, they finally agreed to upgrade and charge the difference. The entire pickup process took three hours, which was unprecedented and extremely disappointing!
View moreNovember 27, 2024
Destination: Porto Alegre
Everything is good except they don't speak English.
View moreNovember 20, 2024
Destination: Rio De Janeiro
Mala atención, mintieron con el tipo de vehiculo
View moreNovember 20, 2024
Destination: Sao Paulo
Waited at the airport for the rental company’s shuttle to the rental location for an hour. Other companies had over 10 shuttles, but this company had none. Upon arrival, they told me my reservation was canceled because I arrived late, and I was forced to upgrade to a more expensive car, costing an extra $500. Googled reviews for this company, and they are all negative, mostly complaining about forced upgrades for late arrivals.
View moreNovember 14, 2024
Destination: Florianopolis
Excellent, vehicles are new and staff is kind
View moreSeptember 29, 2024
Destination: Fortaleza
Foco, the rental car company, did not find my reservation, and did not accept the voucher and other documents that I showed them. They insisted that I have to make a new reservation, on a walk-in price, which was more than double of the Qeeq order. Also, no one there spoke English, so we had to communicate via ggl translate, which made it harder. On returning the car, Foco claimed that I need to pay 250Rs for cleaning the car. I had the car for a month, in an area with many bad roads. after some arguing, they waived it, and I was free to go.
View moreSeptember 5, 2024
Destination: Navegantes
Satisfied. They upgraded us to an automatic car, which was easier to drive. Overall, very pleased.
View moreAugust 27, 2024
Destination: Ribeirao Preto
Satisfied
View moreAugust 9, 2024
Destination: Sao Paulo
The staff were quite friendly. They required translation software as they generally spoke Portuguese, not English. It's a large, professional, and safe company. The shuttle bus was very convenient, and there is a counter on the first floor of T3. The car condition was decent, but the wait time in line was long.
View moreAugust 8, 2024
Destination: Sao Paulo
Excellent. Fast pickup process and good service.
View moreAugust 4, 2024
Destination: Sao Paulo
Very satisfied, great service attitude.
View moreJuly 28, 2024
Destination: Cuiaba
Good service, professional, and prompt
View moreJuly 22, 2024
Destination: Sao Luiz
Very satisfied
View moreJuly 21, 2024
Destination: Ribeirao Preto
Does not understand English
View moreJuly 13, 2024
Destination: Ribeirao Preto
Very satisfied
View moreJuly 13, 2024
Destination: Ribeirao Preto
Very satisfied
View moreJuly 13, 2024
Destination: Ribeirao Preto
Very satisfied
View moreJuly 13, 2024
Destination: Ribeirao Preto
Very good and patient
View moreJune 13, 2024
Destination: Navegantes
No one speaks English.
View moreMay 28, 2024
Destination: Recife
Carro limpo e econômico. Fiquei super feliz com a locação.
View moreApril 28, 2024
Destination: Sao Paulo
Not bad! Although few people speak English, communication was manageable.
View moreApril 23, 2024
Destination: Sao Paulo
Efficient service, good customer service, and English speaking.
View moreMarch 22, 2024
Destination: Foz Do Iguacu
Carro foi bom
View moreMarch 12, 2024
Destination: Sao Paulo
They should make available international phone # in case the customer wants to talk to them. I had to rely on friends or family in Brazil to communicate with them
View moreMarch 12, 2024
Destination: Sao Paulo
It took me around 30 minutes to find the way to Unidas. Because I don't see Unidas count in the airport. Staff are friendly, pick-up took quite a long time for foreign passport holder, it took me around 25 minutes for the whole process. If you don't speak Portuguese, it could take more time than you thought. Car is clean, but not the model that I expected, fine. To reture the car is fast, it takes around 10 minues that I can go.
View moreMarch 5, 2024
Destination: Recife
Buen coche, grande y comodo.
View moreFebruary 21, 2024
Destination: Vitoria
Good service
View moreJanuary 23, 2024
Destination: Salvador
Aluguel com preço justo e com automóvel de qualidade.
View moreJanuary 21, 2024
Destination: Uberlandia
Satisfied
View moreJanuary 7, 2024
Destination: Sao Paulo
Carro dentro das expectativas, ficaram tentando meio que “forçar” contratação de seguro, embora não tenhamos contratado. No mais tudo certo. A Localiza é muito eficiente na prestação dos serviços que se propõe a prestar. Gosto muito e tenho muita confiança no serviço deles.
View moreJanuary 5, 2024
Destination: Rio De Janeiro
Fui muito bem recebido por uma atendente gentil e educada que em pouco tempo preparou a documentação e me liberou para sair. Quanto ao veiculo, em face da caracteristica da utilização, atendeu as nossas expectativas. A devolução me foi possibilitada ser feita ao lado do aeroporto, o que me facilitou bastante.
View moreJanuary 4, 2024
Destination: Sao Paulo
They provide a good service but include an overpriced and barely illegal surcharge on every item without a clear notice. Caution and awareness on the contract details are needed.
View moreDecember 23, 2023
Destination: Osasco
Satisfied
View moreDecember 21, 2023
Destination: Sao Paulo
Satisfied
View moreDecember 4, 2023
Destination: Campinas
the car [argo] was terrible, wires coming from the dashboard
View moreDecember 4, 2023
Destination: Campinas
The car had a mechanic light on, I complained and went to a store to change it but they said there were no other cars available to change it and I had to drive a defective car.
View moreDecember 4, 2023
Destination: Campinas
The car was okay, Localiza's service depends on who is serving you. This time I was lucky and everything went well.
View moreOctober 29, 2023
Destination: Sao Paulo
The service was fine.
View moreAugust 31, 2023
Destination: Porto Alegre
Muito difícil achar local de devolução do veículo. Faltam placas informativas.
View moreJanuary 13, 2023
Destination: Salvador
The car given was old and the window wiper broken during heavy rain.
View moreSeptember 8, 2022
Destination: Belo Horizonte
The service was really good, very friendly staff, I didn't have to wait long to pick up the vehicle and the vehicle was in excellent condition and very comfortable, definitely, I recommend it!
View more