6 Car Rental Brands in Jerusalem, Israel

Reviewed: November 23, 2023

We arrived to pick up the car at the reserved time, but the rental company told us there were no cars available that day. After we argued, they told us to come back the next day. After returning the car, we were charged twice without any notification. The experience was very bad!!!

Reviewed: March 7, 2021

No wait at all to receive the car. Got a free upgrade too. Couldn't be happier!

Reviewed: March 12, 2020

The car seat was broken and i didn't get a refund. One of the kids vomited and they charged us a lot of money for cleanup- didn't let us clean on our own...

Reviewed: February 9, 2020

I got the car with 3/4 of gasoline. They told me to return it full. and that they would give me money back. but that didn't happen

Reviewed: August 18, 2019

There was a problem with the computers at the counter so it took over three hours till we got the car... The counter staff was nice but could help much. Once we got the car everything was good.

Reviewed: August 11, 2023

car

Reviewed: May 13, 2022

Car was very dirty inside and out and this was a disappointment for me. There was food remnants on the seats inside. Outside windscreens were very dirty as well and vision was difficult as a result - front and back. On questioning the staff at Budget Jerusalem when picking up car I was informed that they didnt' have time to clean the vehicle.

Reviewed: February 19, 2020

The vehicle was excellent service above the expected

Reviewed: January 5, 2020

Perfect job

Reviewed: December 12, 2019

The vehicle was dirty, besides - everything was fine

Reviewed: August 21, 2020

Waited for about twenty minutes, but got an upgrade to an SUV.

Reviewed: August 29, 2019

It seems to be much cheaper for foreigners to rent a car directly.

Reviewed: February 14, 2019

Even though it's the same pickup location and vehicle, Europcar requires confirmation later, while Shouqi allows immediate confirmation (we booked the night before).

Reviewed: January 1, 2020

Was very fun and efficient thank you very much

Reviewed: December 26, 2019

נשבר לי המראה והם שלחו רכב חילופי תוך 3 שעות אבל הרכב החדש היה קצת פחות טוב מהרכב הראשון

Reviewed: September 2, 2019

the car i got was a free upgrade which is nice but the car was very old and didnt drive so well.

Reviewed: December 11, 2019

Pick up took forever. It was like they were not expecting me.

Reviewed: November 15, 2019

Great

Reviewed: May 16, 2019

They did not cancel the USD700 deposit automatically; I had to call and ask them to cancel it.

Reviewed: September 1, 2019

The car was super dirty. They didn't care at all. diapers in the car, snack spilled all over. we were in a big rush, but couldn't go into such a car.

Reviewed: March 29, 2018

1: The wait time at the Jerusalem branch was very long compared to car rental experiences in Western countries; it took over an hour from arrival to driving off. 2: I requested a full tank for both pickup and return, but the car was only 75% full, and the rental company refused to fill it up. 3: I was informed only at pickup that returning the car at the airport would cost an additional 150 NIS (approximately 290 RMB), and I had no choice but to accept it since changing plans wasn't feasible. 4: When returning the car, they questioned the dents, but I showed them a video from the time of rental, which resolved the issue. 5: I returned the car with a full tank, but the CAL AUTO staff claimed that the pickup branch's failure to provide a full tank wasn't their responsibility and refused to refund the 25% tank fee. They only relented after I threatened to file a complaint. The process involved long delays, first with prolonged calculations, followed by a refusal to refund in shekels and insisting on dollars, and finally claiming a lack of change in dollars. Fortunately, we arrived early at the airport and had change, or we would have been overcharged. It was very frustrating.

Reviewed: November 25, 2017

Pretty good, the process is convenient, and the service attitude is excellent

Reviewed: December 11, 2015

I booked a GPS on the ZuZuChe website, but the store did not have it ready. They claimed they hadn't received any notification and didn't have any extra GPS devices available. As a result, I had to buy a SIM card and data package from a nearby store for 200 shekels, and then download and set up the navigation app, which wasted almost half a day and forced me to cancel some planned activities.

Reviewed: August 6, 2019

great customer service