The car rental company is pretty good, but they charged me a deposit that hasn't been refunded yet.

There was no Citroën at the airport, so we were given a larger Volkswagen Multivan for the same price. Fortunately, I'm an experienced driver, so it was no problem.

Because I bought full insurance, they informed me that I didn't need to fill up the tank when returning the car; it's okay to return it empty.

Very, very dissatisfied.

The car model we booked was not available at all. When we showed the contract to the staff, they didn't care and said that the model in the contract was unavailable. We had to either accept the available model or not rent at all. Since it was midnight, could we really not rent? We ended up reluctantly accepting a smaller model. The trunk could only fit three suitcases, and we had to place another suitcase on the back seat, making the back seat extremely cramped. The journey was very uncomfortable!