The service is quite efficient and quick.

The store is a few minutes away from the airport. After calling, we learned that a staff member was already waiting at gate 3 of Terminal 3. They also dropped us off there after returning the car. The process of picking up and returning the car was quite satisfactory, but the car we received might have been in an accident, as its performance was mediocre.

The car was fine - a Fiat Panda. I'm 6' 2" and I was surprised by how comfortable I was. The check-in and check-out process at the Rome airport was smooth - Viola, who helped us at both ends, was awesome.

Could not have been easier.

Found it to long to wait to get car as most people were getting overcharged for the hire cars, got charged extra for insurance which I said I already had through another company

I expected to rent a fuel vehicle and not an electric one as I needed to get out of the city. Nowhere did it specify that. I had to pay more for a fuel car upgrade.